As part of our commitment to provide you with a better experience, we will be deploying a security update later today on the service provider website. 

This maintenance update is planned today Tuesday 1 October 2019 from 6pm to 7.30pm.

During the deployment, you may not be able to access the website and the tools listed below:

• Network performance
• Network events
• Network status

NB - Please note that the Assurance website will not be impacted.

If you experience prolonged channel outage as a result of this update please follow standard BAU process for technology issues by calling 0800 ITCHORUS.
Further details and any operational instructions during these outages will be provided to you via our regular outage notification communications.

We understand you may have further questions about this planned outage, and your Service Delivery Managers are here to help.

We apologise for any inconvenience that might be caused by updating our websites and sincerely thank you for your support and understanding which will assist in making the update process as smooth as possible.