Media converters used to convert fibre optic cable to twisted pair for supporting ethernet compatible devices are used in HSNS Premium and HSNS Lite Fibre circuits.

On 23 July 2020, we confirmed we would discontinue HSNS fibre media converters in August 2021 as our supplier is unable to source required components used in manufacturing this product. This means you will no longer be able to order new HSNS Premium or HSNS Lite fibre circuits using media converters from 31 August 2021.

Thankfully, we have enough stock of the media converters to ensure that we can continue to fully support  HSNS fibre media converter circuits connected up to 31 August 2021 until 31 August 2024. From 1 September 2024 the support for these devices will change to a best-efforts basis. This means that you can continue to use existing HSNS fibre media converters but we will only repair/replace faulty ones where we can.

Note: HSNS Premium Glass and HSNS Lite Fibre Glass will continue to be available as alternatives, amongst other point to point and GPON services.

We encourage any customers who are still using HSNS fibre media converters to support their end-customer connectivity requirements, and are concerned about support for these connections from September 2024, to talk with us about alternative Chorus services well in advance of full support ending.

Please contact your Chorus Account Manager or Service Delivery Manager in the first instance.