We recently sought your views on the approach to discontinue media converters. We have not received any feedback from you. Therefore, we’ll proceed with the proposed approach.

Media converters - used to convert fibre optic cable to twisted pair for supporting ethernet compatible devices - are used in HSNS Premium and HSNS Lite Fibre circuits. 

Depending on the type of circuit, media converters can be installed within the customers premise &/or the local exchange (refer to table below):

What’s happening

Due to our supplier of media converters being unable to source the required components used in manufacturing this product, we are giving notice that media converters will discontinue from August 2021. This means you will no longer be able to order new HSNS Premium or HSNS Lite fibre circuits using media converters from August 2021. The proposed options below will apply to existing HSNS circuits using media converters.

You will still be able to order HSNS Premium Glass and HSNS Lite Fibre Glass – highlighted in yellow in the above table – as alternative options" 

1. Existing HSNS Premium & HSNS Lite Fibre connections

What this means for existing HSNS Premium & HSNS Lite Fibre connections with media converters installed:

• Changes to HSNS Premium &/or Lite Fibre circuits can continue to occur up to August 2021. This is irrespective of whether this change impacts on media converters or otherwise.
• Changes to HSNS Premium &/or HSNS Lite Fibre circuits can continue to occur after August 2021, if the change does not impact media converters.
• For any changes that occur after August 2021 that impact media converters, there are two options:
  1. Move the customer to HSNS Premium Glass or HSNS Lite Fibre Glass. ‘Glass’ means the fibre includes a connector, which is simply plugged into the customers CPE with a compatible interface.
  2. Migrate the customer from HSNS Premium or HSNS Lite Fibre to NGA Business Premium (Enhanced Bitstream 4). This change can occur within all regions where Enhanced BS4 is available.

2. New HSNS Premium & HSNS Lite Fibre connections

• Moves, Adds and Changes (MAC’s) can occur on new HSNS Premium &/or HSNS Lite Fibre connections added until August 2021.
• No further HSNS Premium or HSNS Lite Fibre circuits can be added that include media converters after August 2021.

Thank you for your time and support.

Your Chorus Business Team