Based on learnings from user research and major events like Cyclone Gabrielle, this update delivers clearer outage info, improved map accuracy, and a more user-friendly experience. These improvements also focus on increasing webpage resiliency and navigation accuracy.

Summary of the changes

Information visibility

• Improved visibility and clarity of the updates and description sections, making it easier for users to view and understand expectations, live and past updates during an outage.
• Incident numbers are now publicly displayed, allowing users to reference specific outages when seeking support from Chorus or their provider.

Spatial area accuracy  

• The areas represented on the maps are based on Stats NZ meshblocks—small, contiguous geographic units that more accurately reflect affected areas. This provides a clearer and more precise view of outage zones, helping users quickly determine if their location is impacted.

Navigation efficiency  

• We have implemented location tracking to assist users in swiftly finding their area (determined by browser location services), thereby saving time when checking for outages in their vicinity.

What does the webpage look like now?

Check it out for yourself on our Chorus internet outages map.

How does this affect you?

There is no action required by you; this is purely to inform you about the enhancements to the Chorus internet outages map on the Chorus public website.  

Which sites are affected by this change?

This change only relates to the Chorus internet outages map.

Next steps

If you have any questions, please contact your Customer Engagement team.