Wireline Address Validation

Check for your address 

Log into Wireline with your username and password details.  

Enter your customers address into the Address Verification table. 

If your customers address is not in Wireline, there will be no verification match. 

Some councils may not validate these addresses  

• Granny Flat, Front Flat, Rear Flat, Top Flat, Bottom Flat These addresses can be verified if they have a separate letterbox, you can supply a photo of the electricity meter for the address, or a screen grab from NZPost showing the address.  You can email the evidence of this with your order number in the subject line.  If they are not using a separate address, submit your order against the primary address, and add the details to the comments field of the order once it has been submitted.  

• Back house, Front house, Cow Shed, Shed, Garage, Sleep out Submit your order against the primary address and add the details to the comments field of the order once it has been submitted.  

• Camping Site, Military Base, Retirement Village, Rest Home These will be actioned on a case-by-case basis. Submit a Validate Location request and provide as much information as possible.  Advise us if this is a Retirement or Rest Home, and whether it is a new development. 

Sub Addresses 

These details apply to suites, flats, apartments, rooms, dormitories, units, or other sub addresses. 

Search for existing alphabetical or numerical sub addresses as these could be interchangeable with each other. E.g., Flat 1, 2 and 3 could be interchanged with Flat A, B or C.  

Check with your local council GIS that your address is valid in their database. 

If the customer requests Flat B, 39 Sample Street and Wireline shows that the flat is numbered Flat 2, 39 Sample Street, then use that address. 

Sub Address not in existing range 

These details apply to suites, flats, apartments, rooms, dormitories, units, or other sub addresses when the range does not show in Wireline.  E.g., your customer is at Unit 29, 39 Sample Street, but our records only show up to Unit 25, 39 Sample Street. 

There may have been changes with the original development and some of the Units could be off a different road, turned into shops, or numbered differently.  

Use your council GIS rates finder to check that your customer unit number is valid.   

Submit a New Address request and provide as much information as possible.  

Additional house or dwelling 

If your customer has built an additional dwelling on their property, you will need to email evidence with your order number in the subject line. E.g., council record, photo of additional letterbox, a photo of the electricity meter for the address, or a screen grab from NZPost showing the address. 

If there is no evidence, you will submit your order against the primary address. 

Business Sub Addresses 

Chorus can only validate business sub addresses such as level or shop if we receive sufficient information.  Validation information could be the customer website, letterhead, or foyer signboard. Email this evidence with your order number in the subject line. 

If information is unavailable for the business sub address, submit your order against the primary address, or level associated with the customer address and add the details to the comments field of the order once it has been submitted. 

 

Request a new address creation 

Select New Address, and then Next. 

You will be presented with the standard new connection form, with some of the Site Details fields already populated.  Fill in other fields as they apply to your address. 

Field	Description
Street Sub Description	A, B, C or 1, 2, 3 etc.
Street Direction	N, S, E, W
Suburb	Your customers’ suburb
City	The city or town of the address
Building Floor	If this a building, which floor is your customer on
Building Name	The name of the building
Building Suite / Flat	The suite or flat number within the building
Postal Code	The postal code of your address

Validate your order 

Submit your order 

 

Next steps 

Our Address Management Team will review the information you have supplied and either create a new address, modify an existing address, or confirm an existing address.  

If we create a new address, we will complete that in our back-end systems, and once completed the order will follow the standard path.  

If we modify an existing address, or find the address, we will reject your Wireline order and advise you of the correct SAM ID to use. You will need to resubmit an order against that SAM ID. 

If we need more information or the information is incorrect, we will ask for this through the Wireline request.