VDSL Installation Options

There are four options available to you when you are connecting a copper broadband line:

1. Connection only
2. Connection and wiring
3. Connection, wiring and modem
4. Wiring only

Connection only

When you select connection only we need to determine which one of the following three activities is required to provide connection up to the ETP. (External Termination Point)

1. Remote connection.

No site visit is required for this type of connection.

•  A connection from the ETP to our equipment at the cabinet/exchange needs to be available, either as a working service or intact.
•  A connection is not being used by another Service Provider, e.g. a relinquishment process has been completed to allow reuse.
•  A connection was used for UBA as the last service to the site and not for other services, such as UCLL. 

In all other circumstances we will need to explore other options to connect the service.

2. Exchange and/or cabinet connection.

Our Technician will visit the exchange and/or cabinet.
Typically we would use this option if there is a change in the service from the last service to be used at the site, for example:

•  UCLL to UBA
•  Adding Baseband copper to UBA
•  UCLL to Baseband copper plus UBA
•  Use of a partial intact, where the connection is intact from the ETP at the site to the cabinet/exchange but not connected to our equipment

3. Site visit.

Our Technician will visit your customer's premise to test the service is active to the ETP.
Typically we would need to use this option because:

•  The existing connection is still being used by another RSP, e.g. it has not been relinquished.
•  A second connection has been requested.
•  The site is/has not previously been connected to our network, e.g. subdivision/infill

Connection and wiring

Our Technician will visit your customer's premise to install a splitter, wire to a single RJ45 jackpoint, and isolate the premises from our network.
Typically you would select this option if:

•  There is legacy house wiring.
•  Medical or security alarm systems are already connected to the line in line break-in mode.
•  Five or more jackpoints require line filters.
•  A second connection is requested.

Connection, wiring and modem

Our Technician will visit your customer's premise to install a splitter and premises wiring to a single RJ45 jackpoint, isolate the premises from Chorus’s Network, and connect an accredited modem.

Wiring only

Our Technician will visit your customer's premise to install new/additional wiring.
Typically you would select this option if:

•  Your customer requested has new or additional wiring to their existing service.
•  The original order was for connection only and subsequently needs wiring work to be completed as described in connection and wiring option.

Some common questions

What is a 'failed installation'?
Sometimes our installations are completed but the service is not working. We call this a failed installation  It is:

•  A provisioning activity related failure that is reported within seven calendar days of the receipt of notification of service given.
•  Related to the requested work activity as defined by the requested service order.
•  Proven to be due to our process or quality and excludes chargeable scenarios that are outside our product domain, such as CPE or home wiring.

What is an intact line?
An intact line is a copper path that is intact from the exchange equipment to the external termination point, with no working service on the line.

What is a working line?
A working line (or worker), is a where a copper path is intact from the exchange equipment to the ETP and has a working service on the line.