Intact Support

Intact support is intended to proactively troubleshoot any ONT issues for newly connected fibre orders. This can assist with removing pain points from the current customer journey and reducing customer inquiries.

Intact Support proactively tests the ONT status at the time an intact order is submitted. Testing the ONT status provides an indication of where a successful connection could be at risk, because of:

• a power related issue - which could be as simple as the ONT being powered off or a more complex issue (i.e. missing power supply or cable), or
• a network or ONT fault.

If our test identifies a potential issue, we will prompt the end customer to use an online self-service tool to try and remedy the issue.  

Contact

More details about the intact programme can be found on our  dedicated webpage.