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Provisioning targets (Fulfil) |
Each installation must be completed on the date accepted by the service provider via Chorus CCS ordering process |
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Faults management targets (Assure) |
Fault report receipt acknowledgement – 30 minutes |
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Notification of expected restoration time – 4 hours |
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Fault restoration – by 7pm of the day following the day on which downtime is reported to Chorus |
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Notification of completion of service restoration – 4 hours |
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Available reporting |
UFB SLA report |
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UFB penalty report |
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Chorus operational reports (availability, utilisation and performance) |
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Outages |
Planned outage - at least business 5 days’ notice |
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Unplanned outage - 2 hours after event |