Our network needs future proofing. That’s why we’re reducing the number of ports per Handover Connection.

What's happening?

UFB Handover Connections support multiple physical ports. However, due to technical limitations we’re now limiting it to two active and two standby ports per connection. Don’t worry. This change won’t lead to increased charges, or impact your ability to add customers.

What's the detail?

The UFB Handover Connection is the link between NGA services and your equipment. Most handovers are comprised of a single 1 Gbps or 10 Gbps Ethernet port. However several ports can be grouped into a single UFBHandover Connection, using Link Aggregation Grouping (LAG).

A UFB Handover Connection LAG can be made up of two subgroups:
• An Active subgroup carrying live broadband traffic.
• A Standby subgroup providing resiliency.
Each can be comprised of a maximum of two physical ports.

We’ve identified that our handover interface cards can’t adequately support more than two ports per subgroup. This is due to a combination of our network’s architecture and interface card’s resource capacity.

NGA allows multiple UFB Handover Connections at a POI. Please advise us if you do require multi-port LAG. We can then ensure there are sufficient resources available for the second port.

Note that this change won’t impact your ability to add customers. It also won’t lead to increased charges, which are currently per port.

Who do I contact?

For more information, please contact your Service Delivery Manager or Account Manager.