Change notification 92: 4 April 2016

From 2 May 2016 provisioning escalations raised during business hours can only be made through the Chorus Portal or by email.

What's happening?

Up until now you’ve had the option of calling our Provisioning team during business hours or emailing/using the Chorus Portal to resolve your issue.

We’ve noticed that both channels are often used to resolve the same issue and this is causing a double-up of work. To ensure your provisioning escalations can be processed effectively we’re closing all (09) phone queues during BAU hours and asking you to just send escalations to us via the Chorus Portal, or email.

You will find a copy of all Provisioning contact details on our website.

Please ensure you update your organisation’s contact lists with the new details.

The process for escalations after hours will remain the same.

Who should I contact?

For more information please contact your Service Delivery Manager.