Feedback

Short term upgrade incentive – Fibre 50 to Fibre 300

In May we sought your feedback on a proposed new incentive. The consultation ended 27 May 2022, and we are now able to confirm the outcome and next steps.

 

What’s happening?

We have today confirmed that from 1 October 2022, the wholesale price of our standard Fibre 50Mbps plan will increase by 6.9% as part of our fibre price changes. To enable you to provide these customers with better value, we are offering a short-term upgrade incentive. This will be a $60 upfront credit for each connection upgraded to Fibre 300. 

 

What are the details?

You will receive a $60 credit for each eligible connection during the offer period until 31 December 2022.

Credits are only available for:

  1. Connections moving from the Evolve 30-10-2.5-2.5 plan (providing 50/10 speeds) “Fibre 50” (Home Fibre Starter is excluded) to our Evolve 300/100 plan (“Fibre 300”).
  2. Orders received between 1 October and 31 December 2022.

Other terms:

  1. The $60 credit will be paid after the change has taken effect 
  2. There is a 12-month clawback 

 

Next Steps

For more information visit our Short term consumer fibre upgrade incentive page to check out the offer letter. To participate in the incentive, please sign and return the offer letter to your account manager before 30 September 2022

 

Contact

If you have any questions, please contact your account manager.