Chorus will be implementing a level of change restriction on some parts of our network environment over the 2024 Christmas holiday period. This is being done to minimise the risk of customer impacting events occurring at a time of reduced staffing levels across our organisation and suppliers.  

The Chorus holiday restriction period (brown-out) is defined as:

• START: 23:59 Friday 20 December 2024
• END: 06:00 Monday 13 January 2025

Network Maintenance & Fault Restoration

• Chorus will continue to provide full fault restoration capability throughout the Christmas holiday period.  
• Proactive maintenance will continue on-plan for the most part except for work carried out on equipment inside of Exchange sites and cabinets which will be restricted during the Christmas holiday period.

Co-Location Services (COLO)

• Restrictions will be in place for any build work in COLO areas, including the installation of sub-racks and racks or connection of new equipment to power/network services during the Christmas holiday period.  
• There remain no restrictions during the break on Customers accessing their equipment in COLO areas for maintenance purposes.  

Chorus Network Build

• All pre-agreed subdivision build work will continue as normal throughout the Christmas holiday period.  
• Any build work that creates risk to the existing core and access network elements will be restricted and deferred until after the Christmas holiday period has ended.  

Provisioning Activity

• Provisioning activities will continue, although the number of technicians and provisioning staff working through the Christmas holiday period will be reduced in-line with forecasted demand for provisioning work.
• As we are unable to complete exchange-based network modification during this period, all Hyperfibre and HPA orders that require exchange work will require a longer lead time. The advanced scheduling lead-time (currently 20 weekdays) will be extended to account for this brown-out period for all orders placed after 24 November 2024. Orders that only require ONT upgrades will proceed as normal.

Work Restriction Calendar

The table below has been updated to reflect provisioning availability.

Contact

Please contact your Customer Engagement team with any queries or feedback.