Service component number

Service component

Description

Charge incurred

Charge (excl GST)

1.1

Service lead installation

The establishment of a new lead-in (i.e. no existing spares or intact distribution fibre from the FAP to the customer premises). Note: This covers the scenario where there is no spare orange fibre.

Following notification by Chorus of completion of order

Charge will mirror current L2 reference offer for both standard and non-standard connections.

Non-standard connection - price on Application (POA) 

Pricing to reflect underlying costs in additional resources and project management taking into account charges for each individual network extension.

1.2

PONFAS distribution fibre new connection, any instance

The establishment of a new service instance of PONFAS (i.e. there is no PONFAS transfer) distribution fibre. The service is established from spares or intact distribution fibre and service lead in from the FAP to the customer premises. That is, it utilises an existing distribution fibre that is not currently used for the provision of telecommunications services. This does not include the installation of an ONT, router, or internal premise wiring.

Following notification by Chorus of completion of order

$0.00

1.3

PONFAS distribution fibre transfer

The transfer of the PONFAS distribution fibre connected to an end user's premises from one service provider to another, as authorised by the end user (i.e. one unbundler to another unbundler).

Following notification by Chorus of completion of order

$23.62

1.4

PONFAS distribution transfer within service provider account

The transfer of the PONFAS connected to an end user's premises within a service provider account, as authorised by the end user (i.e. from one service provider to another when using the same service provider unbundler).

Following notification by Chorus of completion of order

$23.62

1.5

Bulk transfer and connection of PONFAS distribution fibre

Project management and additional transaction resources for coordination of multiple PONFAS Distribution fibre related transfers and connections at the same central office/ FFP.

Following notification by Chorus of completion of order

Price on Application (POA)

Pricing to reflect underlying costs in additional resources and project management taking into account charges for each individual transfer.

1.6

Proactive provisioning management – multi dwelling unit (MDU) /right of way (ROW)

Proactive provisioning management for the establishment of new service instances of PONFAS distribution fibre in multi dwelling unit (MDU) /right of way (ROW).

Following notification by Chorus of completion of order

$99.70 per hour.

Pricing to reflect underlying costs in additional resources and project management taking into account charges for each connection.

1.7

Standard new connection - PONFAS feeder fibre & splitter

Chorus installing the service provider’s PONFAS feeder connection between the service provider equipment in the PONFAS area in the FFP and the OFDF or equivalent facility, and a standard 1:16 splitter in the FFP.

Following notification of completion of order

$500.00

Service component number

Service component

Description

Charge incurred

Charge (excl GST)

1.8

Non-standard new connection - PONFAS feeder fibre & splitter

Chorus installing the service provider’s PONFAS feeder connection between the service provider equipment in the PONFAS Area in the FFP and the OFDF or equivalent facility, and a non-standard splitter in the FFP.

Following notification of completion of order

$500.00 plus $90.00 per hour plus materials to reflect additional time and materials to install non-standard splitter.

1.9

Internal wiring installation

The installation of internal wiring within the customer premises.

Following notification by Chorus of completion of order

$90.00 per hour plus materials to reflect time and materials incurred in installing internal wiring at customer premise. Standard household wiring charges apply.

1.10

PONFAS distribution fibre relinquishment

Relinquishment of a particular service provider's end user PONFAS distribution fibre. This entails Chorus updating its records and billing. Chorus will physically disconnect the distribution fibre at any point between the FFP and the end user's premises.

Following notification by Chorus of completion of order

$0.00

1.11

Service Provider PONFAS Feeder Fibre Connection and Splitter Relinquishment

Relinquishment of an existing Service Provider PONFAS Connection and splitter. Charge covers time and materials to remove an existing PONFAS Feeder Connection, splitter, cables and equipment.

On completion of relinquishment

Price on Application (POA) based upon cost of time and materials (including a 10% contribution towards common costs) to restore to original state.

1.12

Private customer service experience (CSE)

Private customer service experience for the establishment of new service instances of PONFAS distribution fibre and other services outside of standard processes.

Following notification of completion of order

Price on Application (POA)

Pricing to reflect underlying costs in additional resources and project management taking into account charges for each connection.

1.13

Modify PONFAS distribution fibre transaction

Modification of an existing PONFAS distribution fibre connection order before truck roll.

Following notification of completion of order

$0.00

1.14

Cancellation of bulk transfer service request

Cancelled bulk transfer service order.

following cancellation of bulk transfer service request

Price on Application (POA) based upon cost of time and materials (including a 10% contribution towards common costs, unless already recovered).

Service component number

Service component

Description

Charge incurred

Charge (excl GST)

2.1

PONFAS distribution fibre

Standard monthly rental.

Monthly in advance

$28.70 per month

2.2

PONFAS feeder fibre

Standard monthly rental.

Monthly in advance

$200.00 per month

Service component number

Service component

Description

Charge incurred

Charge (excl GST)

3.01

Unauthorised automatic address pre-qualification order

Order by a service provider for the automatic provision of information relating to an end user's existing service address when the service provider does not have end user authorisation to supply services to the end user's service address.

Following provision of information

$0.00

3.02

Authorised automatic address pre-qualification order

Order by a service provider for the automatic provision of information relating to an end user's existing service address where the service provider has obtained end user authorisation to supply services to the end user's service address.

Following provision of information

$0.00

3.03

Special manual pre-qualification investigation order

Order by a service provider for information relating to an end user's new service address where the service provider has obtained end user authorisation to supply services to the end user's service address.

Following provision of information

$85.00 per hour

3.04

Bulk automatic pre-qualification order

Order by a service provider for the bulk automatic provision of information relating to an end user's existing service addresses.

Following provision of information

Price on Application (POA) based upon cost of time and materials (including a 10% contribution towards common costs, unless already recovered).

3.05

Order cancellation - feeder fibre (pre truck roll)

Cancellation of an order after RFS date notified to service provider but before truck roll confirmed.

Upon cancellation

$5.76

3.06

Order cancellation - feeder fibre (post truck roll)

Cancellation of an order after RFS date notified to service provider and after truck roll confirmed.

Upon cancellation

$56.59

3.07

Order cancellation - distribution fibre (pre truck roll)

Cancellation of an order after RFS date notified to service provider but before truck roll confirmed.

Upon cancellation

$5.76

3.08

Order cancellation - distribution fibre (post truck roll)

Cancellation of an order after RFS date notified to service provider and after truck roll confirmed.

Upon cancellation

$56.59

3.09

PONFAS ONT installation, at same time of PONFAS distribution fibre new connection

The installation of an ONT and connection to the ITP in the customer premises at the same time as the PONFAS distribution fibre new connection. Excludes ONT.

Following notification by Chorus of completion of order

$100.00

3.10

PONFAS ONT installation, not at same time of PONFAS distribution fibre new connection

The installation of an ONT and connection to the ITP in the customer premises not at the same time as the PONFAS distribution fibre New connection. Excludes ONT.

Following notification by Chorus of completion of order

$200.55

3.11

Customer site visit rescheduling

Where a customer site visit has to be rescheduled at the request of the customer prior to truck roll

Upon rescheduling

$0.00

3.12

Fixing fault which service provider no right of access

Fixing of fault by Chorus, at service provider's request, where service provider is responsible for the fault, but has no right of access.

On completion of fault rectification

Price on Application (POA) based upon cost of time and materials (including a 10% contribution towards common costs, unless already recovered).

3.13

Customer no show

Customer no show for PONFAS Distribution fibre where, for a reason not caused by Chorus, a visit doesn't proceed or the site visit is not completed.

Following site visit cancellation

$170.00

3.14

No fault found

Fault call that is closed "no Chorus fault found".

Following completion of fault investigation

$104.83

3.15

Manual line testing

Measurements performed by a specialist group of service company staff to ascertain actual line performance.

Following completion of special investigation

$90.00 per hour

3.16

Additional reporting and billing information

Providing any additional billing information or reporting requested by the service provider over and above that reasonably required to enable the service provider to check the accuracy of invoices.

On provision of the additional billing information

$99.70 plus materials based on time and material of analyst to prepare and deliver information.

3.17

Additional copies of invoice

Additional hardcopies of invoices as requested by service provider.

Following provision of additional copies of invoice

$99.70 per hour plus materials based on per line itemisation and average forecast invoice length plus estimated time and materials of person to prepare and courier charge.

3.18

Additional B2B and Assure portal training

Service provider staff training (at service provider's site) on the operation and use of B2B and Assure portal. Maximum of 10 persons per course.

Following completion of training

$99.70 per hour plus actual travel costs (as applicable the costs of airplane flights, public transport fares, taxi fares and standard mileage rates for motor vehicles as published by Inland Revenue) to service provider's site. Hourly rate reflects fully loaded cost of skilled employee to run training.

3.19

Software license fee

Monthly software license fee for B2B and Assure portal.

Monthly in advance

$0.00 per service provider per month.

Price is equal to the current charge for these services as outlined in WSA.

3.20

Over-forecast reimbursement

Where a service provider’s actual order volume is materially below that provided to chorus in forecasts.

Monthly in arrears

$20.00 per order below 95% of forecast order volume.