Monthly summary 1: 30 November 2015

A summary of the communications that were sent in November.

Informers

4 November - New Gigatown Educational offer available for Dunedin schools

We told you about the expansion of our gigabit offer in Dunedin to include a further option for schools. View the full informer here

5 November - VDSL band plan change

We are gave you notice of the updated UCLL Interference Management Plan that forms part of the UCLL Standard Terms Determination (STD). This update allows for a change to the VDSL band plan from 997 to 998ADE. View the full Informer here

5 November - Launch of Phase 3 improvements for Better Business service wrap

Following the successful launch of Phase 1 and 2 of our Better Business service wrap, we announced the launch of Phase 3 improvements; including proactive management of the end to end provisioning process and coordination of orders for network rollouts. View the full Informer here

10 November - Managed Provisioning tiered rate card

To deliver you price certainty as you scope complex or large customer implementation, or are responding to a customer bid, we introduced a new tiered rate card for Managed Provisioning. View the full informer here.

12 November - Chorus Portal B2B update

On 12 and 13 December we will be deploying the final changes to the Chorus Portal. View the full Informer here.

16 November - Increasing the scope of our rate card for fibre services

In August we announced a new rate card for fibre services in the former Blue Zone within other LFC areas. We’re now expanding it into more areas. View the full Informer here.

19 November - Visionstream to install NGA in North Wellington

We’re introducing new Visionstream crews to meet the high demand for NGA services in the Wellington area. View the full informer here.

23 November - Baseband final contract is now available

After an extensive consultation period, we’ve considered all the feedback and the new Baseband contract (for copper and IP) is now available on our website. View the full Infomer here.

24 November - 1 December is Chorus day

On Tuesday 1 December our company will come together for the annual face-to-face internal event, Chorus Day. View the full Informer here.

24 November - Progress on the Fibre Test Tools initiative

You’ve told us that you want more control of the end-to-end customer experience for NGA, including diagnostic tools, so we’ve developed a real-time view of the status of your customer’s fibre that you can use during a customer fault situation. View the full Informer here.

24 November - Customer change roadmap

The latest version of the change roadmap is now available on the customer website. View the full Informer here.

25 November - Updating broadband pre-qualification outcomes

As part of our drive to bring New Zealand Better Broadband we’re making changes to our UBA pre-qualification to suggest Ethernet based EUBA0 as the primary offer, instead of ATM based BUBA. View the full Informer here.

Making our provisioning contact numbers simpler

From 14 December there will be one number to call for all provisioning queries - 0800 729 005. View the full Informer here. View the full Informer here.

Change notifications

12 November - More flexibility for non truck roll fibre orders

As a result of your feedback we’re going to extend the hours of availability for non truck roll orders to match provisioning hours. View the full Informer here.