We’ve Boosted! What this means for you

From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.

Close
Feedback

Formalising after-hours business provisioning support

Making changes to a business connection usually involves a short service outage, which can be disruptive for business. We have taken your feedback on board and intend to formalise the level of after-hours support that is available for business products, effective 14 February 2021. 
 



 

Minimise disruption with after-hours provisioning support 

Change requests can involve a small service outage while the connection is being reconfigured – typically no longer than a few minutes. Examples include changing the bandwidth (e.g. from 100Mb to 1Gb), remapping the circuit to a different handover, etc. 

 


Our business provisioning teams operate Monday-Friday during the following hours: 

Provisioning team Products they look after Standard operating hours
Fibre Managed Data NGA Business Premium (EBS4), HSNS 8AM – 5PM
Business Premium NGA Business (BS3/3a), Hyperfibre Business 7AM – 7PM
Business Standard Business Evolve (BS2), Small Business Fibre (BS2), Hyperfibre Small Business 7AM – 7PM


 

Select business products benefit from after-hours provisioning support as set out below: 

Product After-hours support After-hours support price
NGA Business Premium (EBS4) Available 24/7 FREE
HSNS Premium Available 24/7 $102.19*
NGA Business (BS3/3a) Available 24/7 $102.19*
Hyperfibre Business Available 24/7 $102.19*
Business Evolve (BS2) Not available N/A
Small Business Fibre (BS2) Not available N/A
Hyperfibre Small Business (BS2) Not available N/A
HSNS Lite Fibre Not available N/A
HSNS Lite Copper Not available N/A
*The cost of after-hours support is $102.19 for the first hour. Should the required work take longer than an hour, we will charge in additional 15-minute blocks.

 

After-hours support terms 

All after-hours provisioning support requests are subject to the following terms: 

  1. After-hours provisioning support requests have a 3-week minimum lead time. 

  2. All after-hours provisioning support requests are actioned on an ad-hoc basis and depend on resource availability, except for the recently introduced 24/7 hot cutovers for NGA Business Premium. 

  3. Requests for after-hours provisioning support will be approved at Chorus’ discretion. We may decline a request or propose a reschedule for the following reasons (without limitation):  

    • Resource unavailability for the requested date. 

    • Any planned or unplanned system outage that affects our ability to action your request. 

  4. Except for NGA Business Premium and HSNS Premium, after-hours provisioning support is available only if there is no field technician requirement. 

  5. The after-hours support charge is an hourly rate. You can request multiple qualifying orders to be processed at the same time. 

 

Requesting after-hours provisioning support 

Please refer to this quick guide which details the process you will need to follow to request after-hours provisioning support. 

If you have any questions or feedback, please reach out to your account manager.