Launched on 1 July, our online training platform is designed for your customer facing teams and can be used for on-boarding, induction or just to get a refresh about fibre broadband.

We have made it easy and super quick for you to become a broadband genius, check it out now.

To deliver the best experience possible for your customer, it’s important to set their expectations right once they have ordered fibre. We are releasing new bite-sized content focusing on reducing fibre install cancellations. Andrew Jowett from our transformation team is telling you everything about it in 8 steps:

Supporting documentation

• Check here to visit the training module. PS - don’t forget that you can easily embed this video. 
• Click here for more details about the fibre cancellations initiative and on-going work.
• Click here to access the installation checklist guide.

Next steps

As this training platform is made for you, please get in touch with your Service Delivery Manager or Account Manager and let them know the topics you would like us to focus on.

For more details, visit the service provider training section.