Our thoughts and concerns are with everyone who has been affected by today's earthquakes. Here's an update on our network's status, as it comes to hand.

14 November 2016 8:30am

Initial investigations have shown that a fibre optic cable that connects Kaikoura to the rest of the telecommunications network is likely to have been damaged by the earthquake. This is likely to have limited the ability of Kaikoura residents to call anyone outside of the town, on either mobile or fixed line services. Our technician is currently in the Kaikoura exchange with a satellite phone to intercept and relay any emergency calls. We are working closely with Vodafone and Spark to restore services as quickly as possible.

Please expect potential delays to provisioning and faults jobs while exchanges are assessed for damage.

14 November 2016 7:30am

A full assessment of the our network and buildings is currently underway, following the 7.5 earthquake centred in north Canterbury overnight. Around 2400 customers are currently without fixed line service, mostly related to power issues. Our offices in Wellington and Christchurch are closed until full building assessments can be undertaken. Further updates will be provided through the day.

Who do I contact?

Please contact your service delivery manager, should you have any queries or feedback.