New Zealanders (and NZ Businesses) are doing more and more online, we want as many New Zealanders as possible to have a fast and reliable internet experience, and our RSP Incentives help RSPs to get more end-users on fibre.

The incentive details

Conceptually, we have maintained a very similar framework to RSP FY25 Incentive, with some enhancements:

• Increased credit value for higher speed plans
• Fibre300(500) was $200, increasing to $250
• Fibre920 was $250, increasing to $300
• Hyperfibre was $250, increasing to $300
• SBF500 was $200, increasing to $250
• SBF920 was $300, increasing to $350
• SBHF was $300, increasing to $350
• Amended the application of clawbacks, with clawbacks no longer being applied if the  address leaves an RSP via a transfer order and remains on fibre (at the same or higher speed plan)

Other elements of the framework (no changes from FY25 RSP Incentives)

• There is no change to the period of time of ‘inactivity’ (off-net) for an address, at 12+mths  
• For Acquisition credits, only New Connect orders are elgible  
• For Upgrade credits, Transfer and Change orders are eligible
• To be eligible for an Upgrade order the address must have been on the lower speed plan >30 days
• For ‘upgrades’ from <100Mbps plans, only upgrades from HFS are eligible for credits
• To be eligible for a Consumer upgrade incentive the address must move from a lower speed plan to a higher speed plan  
• To be eligible for a Business upgrade incentive, the address must move from a lower speed plan to a higher speed plan and the new plan must be a higher input price
• Multiple primaries are not eligible for any credits 

Fibre Growth Condition

We have maintained the monthly ‘Net Fibre Growth’ eligibility condition, that requires an enrolled RSP to achieve growth in its Chorus fibre customer base (Consumer and Business combined) to be eligible in any single month to be eligible for incentives in that particular month.

A reminder that  we recently amended the calculation methodology to a net calculation of New Connect order less Disconnect orders i.e. transfer orders are not considered as part of the calculation.

The offer terms are available below under documents. To be eligible to receive incentive credits please sign and return the offer letter.

Contact

If you have any questions please do not hesitate to contact your Chorus Customer Engagement team.