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Second ONT Requests

Overview Resources
  1. Processes
  2. Second ONT Requests

Overview

A Second ONT Request is when the customer already has an ONT installed within their premise and is requesting a second one.  

You should use this process when the customer already has one ONT and needs a second. This process will help you determine if it is a second/third ONT or infill. If you determine that they need a third ONT or infill instead, please follow the third ONT or infill process.  

Bear in mind that the Multiple Primary process provides the ability to activate a second, third or even fourth broadband service on an existing ONT, with no need to have an additional ONT installed. The second ONT process should therefore only be used when a Multiple Primary order does not suit your customer’s needs. 

 

What you ought to know

  • A second ONT is deemed a new install and therefore currently all associated costs are free. If the customer requires additional work i.e., installation of extra jackpoints then additional charges apply.  The customer will be required to sign a docket to allow the technician to claim for the work they have carried out on behalf of Chorus.  If the customer requires other work, you must ensure that WYAH (while you are here) is selected and select any additional work required to avoid delays to the customer.
  • Second ONTs may be installed into an auxiliary building.
  • The second ONT can be assigned to a different account or RSP.
  • There is currently no charge from Chorus for a second ONT installation using this process except build and material costs purchased by the customer e.g., labour if the customer chooses to have external work prior to the Chorus technician’s arrival. 
  • If the technician determines on arrival that a different type of install is required then charges may apply e.g., infill, which are not covered here. This will only happen if the information provided by the customer is found to be incorrect.
  • If the second ONT is to be installed in a separate building the customer must provide a trench.  The customer can choose to do this themselves or contract to a builder – we may provide the cabling based on the request. See steps 9 and 11 of this process for details.

 

Ordering Process

Request Secondary ONT 

Follow the steps below when you identify a possible second ONT request or if you need help to determine if it’s a second/third ONT or infill:

  • This process is for Residential customers only.
  • Each address has been designed to have two connections. Third and subsequent ONT requests, Infill Build, or Last Step Fibre will incur charges. 
  • If on arrival the technician determines this is an infill build scenario, the order will be cancelled by the Chorus technician, and you will need to submit a new order for the correct install type. 
  • Infill build charge ($1500 including GST) includes new drop off and installation of ONT. No additional charges would apply to the infill order.
  • A building would be considered a minor dwelling (and subject to infill build) if it is self-contained with a separate kitchen, bathroom facilities and own separate power meter. Otherwise, it is classed as an auxiliary building e.g., garage or sleep out.

Steps

StepONT next to primary flow 
1.Create additional ONT order in Portal. This confirms it is a valid address.    
NOTE: If address is valid, portal will confirm that a spare fibre is available. If NO spare fibre is available, you will be alerted that it’s "not feasible to order" and request ends. If customer wishes to proceed you will need to request a price on application.
2.

Ask the customer: will the second ONT be installed in a different building?

If yes: go to step 7

If no, go to step 3

3.

Ask the customer: Is the second ONT to be installed next to the primary ONT?

If yes: go to step 4

If no, go to step 5

4.Within your order, add full work instructions into Location of Equipment field to allow the Chorus technician to schedule appropriate time for the order. E.g. Second ONT to be installed next to primary. The Chorus technician will carry out a scope and discuss requirements with customer prior to installation. There is currently no cost to customer. 
ATTENTION:  If WYAH (While You Are Here) is required you must select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back for approval before proceeding, charges apply.
 ONT next to primary flow ends
StepONT installation same building, modem different location flow
5.

Ask the customer: Is the second ONT to be installed in the same building but modem in a different location?

If yes: go to step 6

If no, go to step 7

6.

Ask the customer:  Is there a reasonable pathway i.e., through roof space? Go to Troubleshooting / Scenario 2 for what to check.

Within your order, add full work instructions into Location of Equipment field to allow the technician to schedule appropriate time for the request e.g., modem to be installed bedroom 1 on 1st floor.

The Chorus technician will carry out a scope and discuss requirements with customer prior to installation. Chorus will supply and install cabling from existing ONT to new location. There is currently no cost to customer.

NOTE: If the customer has specific requirements e.g., cabling must go through a wall cavity, it is recommended that the customer engages with an electrician to carry out this work prior to the Chorus technician arrival as this is not a Chorus technicians area of expertise.  Work carried out by the electrician will be at the customer’s expense.

ATTENTION: If WYAH (While You Are Here) is required you must select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back for approval before proceeding, charges apply.

 ONT installation same building, modem different location flow ends. 
StepModem installation, different building flow.
7.

Ask the customer: Is the second ONT to be installed next to the primary ONT, and the modem to be installed in an auxiliary building less than 100m away?

If yes: go to step 8

If no, go to step 10

8.

Within the order, add full work instructions into Location of Equipment field to allow the Chorus technician to schedule appropriate time for the request e.g., Modem to be installed in separate building i.e., garage, sleep out, office or shed.

ATTENTION: If WYAH (While You Are Here) is required you must select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back for approval before proceeding, charges apply.

9.

Explain to the customer that they must arrange trench, install outdoor grade ducting, and supply/install a connectorised RJ45 CAT cable from the existing ONT position to modem location prior to technician arrival:

  1. Outdoor grade 20mm duct must be purchased from any electrical wholesaler e.g., Ideal Electrical or Corys. Ducting can be any colour EXCEPT red or orange.
  2. CAT cabling can be purchased from any technology store e.g., Noel Leeming, PB Tech, and installed by an electrician. 

The Chorus technician will carry out a scope and discuss requirements with customer prior to installation.  There is currently no installation cost to customer, other than purchases made for connectorised CAT cable and ducting, or if the customer chooses to contract the digging of the trench to a builder.

NOTE:

  • Power can be placed in the same trench, but not the same duct. Ensure ECP34 (Electrical code of practice) clearances are adhered to.
  • Advise the customer to contact B4UDIG prior to digging to ensure no other services are impacted.
  • Full guidelines can be found here.
  • TCF recommend CAT6a cabling and above dependent on customer’s budget
 Modem installation, different building flow ends.
StepONT installation, different building flow
10.

Ask the customer: Is the second ONT to be installed into an auxiliary building, that has no registered postal address?

If yes: go to step 11

If no, go to step 12

ATTENTION: If building is greater than 200m from the primary ONT then Last Step Fibre Build process applies

11.

Within the order, add full work instructions into Location of Equipment field to allow the Chorus technician to schedule appropriate time for the request e.g., ONT to be installed in separate building i.e., garage, sleep out, office or shed.

Explain to the customer the options for installation:

Option 1) They can arrange for a 450mm deep trench, supply and install outdoor grade ducting with draw wire from existing ETP to new location prior to technician arrival, who will then install the fibre and connect the second ONT. 

Advise the customer they will need to purchase outdoor grade 20mm duct themselves, which is available at any electrical wholesaler e.g., Ideal Electrical or Corys.  Ducting can be any colour EXCEPT red or orange, and all purchases are at the customer’s cost.

Chorus will provide the fibre cable at the time of installation.

Advise customer to contact B4UDIG prior to digging to ensure no other services are impacted.

OR

Option 2) They can arrange 200mm deep open trench from existing ETP to new ONT location prior to the Chorus technician’s arrival who will install ruggedised fibre. No ducting is required for ruggedised fibre, and the Chorus Technician will provide and install ruggedised fibre within the open trench.

Advise customer to contact B4UDIG prior to digging to ensure no other services are impacted.

In both cases, the Chorus technician will carry out a scope and discuss requirements with customer prior to installation, and while the customer will need to pay for any resources they purchase like ducting, or if they contract digging the trench to a builder, currently no installation costs will be charged to the customer by Chorus (including Fibre cable).

ATTENTION:

  • If WYAH (While You Are Here) is required you must select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back for approval before proceeding, charges apply.
  • If building is greater than 200m from primary ONT then Last Step Fibre Build rules apply
  • Power can be placed in the same trench, but not the same duct, ensure ECP34 (Electrical code of practice) clearances are adhered to.
  • Full guidelines can be found here.
 ONT installation, different building flow ends
StepInfill redirect flow.
12.

Ask the customer: Has the premise been officially sub-divided with own power meter and has a registered postal address?

IfThen
No

Advise the customer that they can proceed with the installation of the second ONT, however, there is a risk if a fault occurs at the primary ONT in the future and they have not followed the infill process this could cause delays in rectifying the fault due to access to the primary ONT –

Confirm they are happy to go ahead with this understanding

If yes:  go to step 11

If no, then a second ONT cannot be installed if the customer does not wish to officially subdivide or accept the risk above.

RSP to discuss alternative options.

NOTE:  Customer needs to provide evidence of a registered postal address.  The address will be created in AMA and then an order can be placed.  Accepted evidence is a screen shot from NZ Post website and electricity authority or utility bill.

YesGo to step 13

ATTENTION:  If building is greater than 200m from primary ONT then Last Step Fibre Build rules apply.

13.

Confirm that the address exists in portal

If yes: go to step 16

If no, go to step 14

14.Ask the customer to provide evidence of postal address from NZ Post website and electricity authority or utility invoice.  A screen shot from NZ Post website is sufficient.
15.Once the customer has provided evidence, create an address validation request via the portal.  Once address has been created the connection order can be submitted.
16.Refer to infill build process, connection costs at $1304.35 plus GST ($1500).  If building is greater than 200m from the boundary then Last Step Fibre Build rules apply.
 Infill redirect flow ends

 

Troubleshooting / Scenarios

This table takes the process above and splits it into separate scenarios to help clarify any steps, or you can jump to if you already understand the customer’s requirements.

 IFTHEN
1.Second ONT is to be installed in the same building, same location.

Submit request for additional ONT.

Add instructions to the Location of Equipment field to allow the Chorus technician to schedule appropriate time for the request e.g., "ONT to be installed next to existing".

If WYAH (While You Are Here) required, select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back to RSP for approval.

Currently, no cost to customer for a second ONT, charges apply for any WYAH.

2.

Second ONT to be installed next to primary ONT to be installed in the same building but different location, which is less than 100m from second ONT, i.e., bedroom or garage.

Confirm with customer that there is a reasonable pathway, (if known) this includes

  • through wall cavity – see note
  • under floor – see note
  • through roof space – see note
  • exterior of main building via surface mount from ONT to modem location if acceptable with the customer

 

Return to step 6 of the process

 

Submit request for additional ONT.

Add instructions to the Location of Equipment field to allow the Chorus technician to schedule appropriate time for the request e.g., "Modem to be installed bedroom 1 on 1st floor”

If WYAH (While You Are Here) required select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back to RSP for approval.

Chorus will supply and install cabling from the existing ONT to new modem location.

Note:  should the customer have specific requirements it is recommended this work is carried out by an electrician as this is not a Chorus technician area of expertise.  CAT cabling can be purchased from any electrical store, e.g., Noel Leeming, PB Tech or electrician will supply.

TCF recommend using CAT6a and above depending on the customer's budget.

Full guidelines can be found here

And here.

Currently, no cost to customer for a second ONT, charges apply for any WYAH.

3.

Second ONT is to be installed in a different location within the same building.

Confirm with customer that there is a reasonable pathway (if known) this includes

  • through wall cavity – see note
  • under the floor – see note
  • through roof space – see note
  • exterior of main building via surface mount from ETP to secondary ONT location if acceptable with the customer

 

 

Submit request for additional ONT.

Add instructions to the Location of Equipment field to allow the Chorus technician to schedule appropriate time for the request e.g., "ONT to be installed bedroom 1"

If WYAH (While You Are Here) required select any additional activities, i.e., additional jackpoint, or Chorus technician will refer customer back to RSP for approval.

Chorus will supply and install composite cable from the existing ETP to new ONT location.

Note: should the customer have specific requirements it is recommended this work is carried out by an electrician as this is not a Chorus technician area of expertise.  Electrician will supply composite cable.

Full guidelines can be found here

And here.

Currently, no cost to customer for a second ONT, charges apply for any WYAH.

4.

Second ONT is to be installed next to Primary ONT and modem in an auxiliary building less than 100m from second ONT.

  • Garage
  • Sleep out (not self-contained)
  • Office
  • Shed/workshop

Building has no separate power meter and is owned by the primary ONT account holder.

Building does not have own letter box or postal address.

This scenario includes voice over ATA.

Note: If customer wishes an additional ethernet connectivity away from the modem then WYAH applies.

 

Submit request for additional ONT.

Add full work instructions into Location of Equipment field allow the Chorus technician to schedule appropriate time for the request e.g., Modem to be installed in separate building garage, sleep out, office or shed.

If WYAH (While You Are Here) required select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back to RSP for approval.

Customer must arrange trench / ducting for cabling and supply / install connectorised RJ45 cable from the existing ONT to modem location prior to arrival.

Cabling can be purchased from any electrical store, e.g., Noel Leeming or PB Tech.

TCF recommend using CAT6a and above depending on the customer’s budget.

Builder or customer can supply trench and cabling can be done by an electrician.

Ducting & Trenching Requirements:

Install 20mm duct between the two locations at a depth of 450mm.

Any suitable duct is acceptable, except orange or red, and must be outdoor grade.

20mm duct can be purchased from any electrical wholesaler e.g., Ideal Electrical or Corys.

Full Chorus guidelines for trenching requirements can be found here.

Advise customer to contact B4UDIG prior to digging to ensure no other services are impacted.

Power can be placed in the same trench, but not the same duct, ensure ECP34 (Electrical code of practice) clearances are adhered to.

If customer wishes to use voice over ATA, an additional connectorised cable must be installed within the duct prior to technician arrival.

Currently, no cost to customer for a second ONT, charges apply for any WYAH.

5.

Second ONT to be installed in an auxiliary building less than 200m from the primary ONT

  • Garage
  • Sleep out (not self-contained)
  • Office
  • Shed/Workshop

Building has no separate power supply and is owned by the primary ONT account holder.

Building does not have own letter box or postal address.

Scenario includes voice over ATA.

If building is greater than 200m from primary ONT then Last Step Fibre Build rules apply.

 

 

Submit request for additional ONT.

Add full work instructions to the Location of Equipment field to allow the Chorus technician to schedule appropriate time for the request. e.g. Second ONT to be installed in separate building garage, sleep out, office or shed.

If WYAH (While You Are Here) required select any additional activities, i.e., additional jackpoint, or the Chorus technician will refer customer back to RSP for approval.

Customer must arrange trench / ducting and draw wire from existing ETP to new location prior to Chorus technician arrival who will install the fibre.

Trenching options & requirements

1) Customer to install 20mm duct between the two ETP locations with draw wire within 450mm deep trench.

Any suitable duct is acceptable, except orange or red, and must be outdoor grade.

20mm duct can be purchased from any electrical wholesaler e.g., Ideal Electrical or Corys.

Full Chorus guidelines for trenching requirements can be found here.

2) Ruggedised fibre

Customer to dig and leave trench open between two ETP locations at 200mm deep.

No ducting required for ruggedised fibre. The Chorus technician will install ruggedised fibre.

Power can be placed in the same trench, but not the same duct, ensure ECP34 (Electrical code of practice) clearances are adhered to.

Both options advise customer to contact B4UDIG prior to digging to ensure no other services are impacted.

Currently, no cost to customer for a second ONT, charges apply for any WYAH

6.

Second ONT to be installed to a self-contained building by definition minor dwelling, building has own kitchen and bathroom and not officially sub divided e.g., granny flat.

Building has separate power supply and owned by the primary ONT account holder

Building has own letter box or postal address.

Customer to follow address validation and infill processes, as Chorus has already built the network and drop offs for premises at time of build. Any new requests would be required to follow the infill process.

Customer can choose to sub-divide at a later date if required. Following the infill process enables this flexibility.

7.

Second ONT to be installed in a premise with separate address and power supply.

Premise is sub-divided

If premise is greater than 200m from the boundary then Last Step Fibre Build rules apply.

Create address validation request in portal. Customer to provide evidence of postal address from NZ Post website and electricity authority or utility invoice.

Once address validation completed follow the infill build process.

8.

Second ONT is to be installed in a premise, with own power supply, and separate address exists in Chorus Portal.

Premise is sub-divided.

If premise is greater than 200m from the boundary then Last Step Fibre Build rules apply.

Follow Infill build process.

Infill connection costs are $1304.35 plus GST ($1500)