Overview
This process describes how to place an order to relocate an end users ONT within their premise.
Submit a Modify Order in Chorus Portal
1. Log into Chorus Portal and Search using address, Location ID, or Product ID
2. Select existing Product ID
3. Select existing Product Offer
4. Select Aim = Modify
The next step is to select the CSE Offer of either ‘Consumer Internal Relocation’ or ‘Business Internal Relocation’ . The option displayed is dependent on the product offer.
By selecting Consumer Internal Relocation or Business Internal Relocation, this will trigger us to create a work order for our Service Partner. The order will request a service technician to uninstall the ONT and reinstall it to the new location specified by your customer.
|
Option |
Description |
|
No CSE required |
The modification you request will be actioned remotely |
|
Consumer / Business Internal Relocation |
Move the ONT or CPE |
|
Premise Networking |
This is over and above a basic install to ensure your customer’s premise is correctly wired, and covers options such as: • Simple CPE Install • UPS Install • Complex CPE install • Jack point Install (RJ45) • Small enclosure • Medium enclosure |
|
CPE Truck Roll Install |
Connect CPE and/or devises to the CPE |
The Internal Relocation options will be visible on the Offer Characteristics tab. Within the Job Instructions you will see that you have requested an ONT to be relocated. Review the options, taking note of whether you have any specific CPE Requirements.
If you need to add more details, enter them into the Location of Equipment field on the Order Details Tab.
When the order has been accepted, the charges tab will be updated with the applicable ONT Relocation charges.