Overview
Orders to make changes to HSNS circuits are placed in Wireline.
Business Rules and Guidance
You must submit a feasibility request for all moves, adds and changes - including access speed and/or service bandwidth changes, handover link changes, and internal removals.
Our business hours are 8am to 5pm.
We need at least 5 business days’ notice for changes requested during business hours.
We need at least 10 business days’ notice for changes requested after hours. After hours work is only available for HSNS Premium service and will incur after hour charging.
You will need to provide a technical contact as well as a site contact. The technical contact needs remote access to the router to test and make any configuration changes on line with the change request. The technical contact details (with a NZ contact phone number) needs to be provided at least 24hrs prior to the booking.
For a standard speed change or change of handover, we book a 30 minute appointment. The actual outage should only be up to 5 minutes, although allow a 30 minute change window.
New Connection (Diversity)
If you are wanting a diverse connection to your existing circuit, you will need to engage with our Solutions Managers. They can be contacted on Chorus.Solutions@chorus.co.nz
Speed or Bandwidth change
All access speed or service bandwidth changes must have a feasibility submitted before an order is placed.
If the access speed or service bandwidth change is from 2wire to 4wire or vice versa, you will need to submit new connection and then disconnection orders.
If the access speed change is increasing to 1Gig, you may need to submit a new connection and then subsequent disconnection order, depending on the existing network capacity. The feasibility request will determine and clarify this.
Submit Feasibility
Log into Wireline https://www.wireline.co.nz/
Enter your login name and password and click login
Select Layer 2 dashboard
Select Prequalification. You will be presented with this screen.
|
Field |
Description |
|
Choose a product |
Select Data |
|
Select Access Type |
Select Fibre |
|
Select HSNS Variant |
Select Premium / Lite Fibre |
|
Select Request Type |
Select Manual |
|
Select Prequal Type |
Select Address |
Select Finish
The Address Verification screen will display.
Enter your address and select search.
Highlight your correct address from the list that displays.
Select Next
Your own information will populate into the Service Provider Details fields.
|
Field |
Description |
|
Login Name |
Pre-populated |
|
Login ID |
Pre-populated |
|
Applicant Name |
Pre-populated |
|
Applicant Contact Number |
Check that this is your valid number |
|
Applicant Mobile Number |
Add your mobile number if applicable |
|
Applicant Email Address |
Check that this is your valid email address |
|
Email Notification Required |
Select Yes |
|
Service Provider Reference Number |
Enter a unique number |
Enter the contact details. These are the details of the person that we can contact about this order
|
Field |
Description |
|
Chorus Should Contact |
Select from
|
|
Contact Name |
Enter contact name |
|
Contact Number |
Enter contact number |
|
Contact Email Address |
Enter email address |
|
Contact Mobile Number |
Enter mobile number |
Enter details of the changes you want made into the Additional Information field.
E.g.: upgrade bandwidth of existing IDA 1234567 to 150Mbps
NB: you must specify the existing circuit number and the change required. If this information is not provided, the feasibility may result as a 'new connection' rather than a change to an existing service.
Validate your order
Submit your order
Take a note of your order number.
Our team will review your order and contact you via the order if we need further information.
The order status will change from Feasibility to Support.
We will update the order with the prequalification results, advising whether we are able to fulfil your request.
The order will move to PQ Result and then Completed.
Submit Move/Add/Change
If we have confirmed via your feasibility order that we can fulfil your request, you can submit a Move/Add/Change request.
You can do this either by submitting a stand-alone MAC, or by submitting from your feasibility result.
Stand-alone MAC
Log into Wireline https://www.wireline.co.nz/
Enter your login name and password and click login
Select Layer 2 dashboard -> Order Entry -> Data Orders -> Move/Add/Change
The Address Verification screen will display.
Enter your address and select search.
Highlight your correct address from the list that displays.
Select Next
Or, Submit from feasibility result.
Log into Wireline https://www.wireline.co.nz/
Enter your login name and password and click login
Select Layer 2 dashboard -> Web Queues
Enter your feasibility order number into the Request ID field, and then select Go
Your order will appear in the results field
Select your order.
At the bottom of your order, you will be able to see an option to Submit a Data MAC request.
Select Submit a Data MAC Request
Select Next.
Your information will populate into the Service Provider Details fields
|
Field |
Description |
|
Login Name |
Pre-populated |
|
Login ID |
Pre-populated |
|
Applicant Name |
Pre-populated |
|
Applicant Contact Number |
Check that this is your valid number |
|
Applicant Mobile Number |
Enter your mobile number if applicable |
|
Applicant Email Address |
Check that this is your valid email address |
|
Email Notification Required |
Select Yes |
|
Service Provider Reference Number |
Enter a unique number |
Enter contact details. These are the details of the person that we can contact about this order.
|
Field |
Description |
|
Chorus Should Contact |
Select from
|
|
Contact Name |
Enter contact name |
|
Contact Number |
Enter contact number |
|
Contact Email Address |
Enter email address |
|
Contact Mobile Number |
Enter mobile number |
Enter the site details. The address you selected will pre-populate.
|
Field |
Description |
|
Site Contact Name |
Enter the name of the site contact (if different to yourself) |
|
Site Contact Number |
Enter the contact number of the site contact |
|
Location of Equipment - Room |
Tell us which room the circuit will be installed in |
|
New or Refurbished? |
Is the building:
|
Enter the Service Details
|
Field |
Description |
|
Access Circuit ID |
Enter the existing Access Circuit ID |
|
Existing Handover Circuit ID |
Enter the existing Handover ID |
|
Target Billing Account |
Select from the pre-populated drop-down options |
|
Existing Access Speed |
Select the existing speed of the circuit |
|
Existing Service Bandwidth |
Select the existing bandwidth of the circuit |
|
Associated Prequalification |
Enter the prequalification order number (this will pre-populate if you have submitted this from your feasibility result) |
Complete Work Bookings
|
Field |
Description |
|
Complete As Soon As Possible |
Select Yes / No If you select No, you will be asked to nominate a date. Date has to be in the format DD-MMM-YYYY |
If the change is requested during business hours, you need to give us at least 5 business days lead time.
If the change is requested after hours, you need to give us at least 10 business days lead time. After hours work is only available for HSNS Premium service and will incur after hour charging.
Enter details of the changes into the Additional Information field.
E.g.: upgrade bandwidth of existing IDA 1234567 to 150Mbps
Validate your order
Submit your order
Take a note of your order number.
Our team will check the order and contact you via the order if we need further information.
The order will be scheduled and completed.
Most changes will have a 30 minute window, although the actual outage for standard changes should be only up to 5 minutes.
Relinquish
Log into Wireline https://www.wireline.co.nz/
Enter your login name and password and click login
Select Layer 2 dashboard
Select Order Entry -> Data Orders -> Relinquishment
Your information will populate into the Service Provider Details fields
|
Field |
Description |
|
Login Name |
Pre-populated |
|
Login ID |
Pre-populated |
|
Applicant Name |
Pre-populated |
|
Applicant Contact Number |
Check that this is your valid number |
|
Applicant Mobile Number |
Enter your mobile number if applicable |
|
Applicant Email Address |
Check that this is your valid email address |
|
Email Notification Required |
Select Yes |
|
Service Provider Reference Number |
Enter a unique number |
Enter your contact details
|
Field |
Description |
|
Chorus Should Contact |
Select from
|
|
Contact Name |
Enter contact name |
|
Contact Number |
Enter contact number |
|
Contact Email Address |
Enter email address |
|
Contact Mobile Number |
Enter mobile number |
Enter Service Details
|
Field |
Description |
|
Access Circuit ID |
Enter the Access ID |
|
Product Name |
This will pre-populate when a correct Access Circuit ID is entered: HSNS Premium / HSNS Lite |
|
Service Circuit ID |
This will pre-populate when a correct Access Circuit ID is entered |
NB: If the circuit number shows as invalid see below section 'Wholesale Generic Forms'. It is possible a previous Relinquishment order was submitted and then cancelled, so that the circuit number is no longer searchable in Wireline. In these cases, a 'Wholesale Generic Form' is required.
Select Booking date
|
Field |
Description |
|
Complete As Soon As Possible |
Select Yes / No If you select No, you will be presented with Requested Date field |
|
Requested Date |
Enter the date you want the HSNS circuit disconnected |
Enter any other details.
Validate your order
Submit your order
Take a note of your order number.
Our team will validate the order and schedule the disconnection.
Relinquish - Generic Orders
In some cases, existing circuit numbers may appear as 'Invalid' in Wireline. The typical reason for this is a previous Relinquishment order was created and subsequently cancelled. In this situation, Wireline no longer recognises the circuit number. To create a Wireline request, you need to submit a "Wholesale Generic Form" and add circuit numbers as free text.
Log into Wireline https://www.wireline.co.nz/
Enter your login name and password and click login
Select Layer 2 dashboard
Select Order Entry -> Generic Orders
Your information will populate into the Service Provider Details fields
|
Field |
Description |
|
Login Name |
Pre-populated |
|
Login ID |
Pre-populated |
|
Applicant Name |
Pre-populated |
|
Applicant Contact Number |
Check that this is your valid number |
|
Applicant Mobile Number |
Enter your mobile number if applicable |
|
Applicant Email Address |
Check that this is your valid email address |
|
Email Notification Required |
Select Yes |
Enter Billing Details
|
Field |
Description |
|
WSP Reference Number |
Enter a unique number or reference |
|
Customer Name |
Enter the end Customer Name |
Enter Request Details
|
Field |
Description |
|
Service Type |
Select Data |
|
Request Type |
Select HSNS |
Select Booking Date
|
Field |
Description |
|
Complete As Soon As Possible |
Select Yes / No If you select No, you will be presented with Requested Date field |
|
Requested Date |
Enter the date you want the HSNS circuit disconnected |
Enter circuit / other details into the comments field.
|
Field |
Description |
|
Comments |
Enter Circuit details and notes to support the form you are using. |
Validate your order
Submit your order
Take a note of your order number.
Our team will validate the order and schedule the disconnection.
Re-Assignment
All re-assignment requests are managed by submitting a new connection and disconnection order