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Copper Transfer Process

This document details how to submit a Copper Transfer order.

Overview Resources
  1. Processes
  2. Copper Transfer Process

Overview

Copper Transfer orders are submitted in Wireline.

https://www.wireline.co.nz/

Enter your login name and password and click login

Select Layer 2 dashboard

Select Order Entry

Select Broadband Orders

Select Transition

 

Address Verification

Enter Customer Address or SAM ID

Click Search

Select the customers address

Click Next

address

 

Service Provider Details

Your user information will populate into the Service Provider Details fields

sp details

Field

Description

Login Name

Pre-populated

Login ID

Pre-populated

Applicant Name

Pre-populated

Applicant Contact Number

Pre-populated, check that this is your valid number

Applicant Mobile Number

Add your mobile number if applicable

Applicant Email Address

Pre-populated, check that this is your valid email address

Email Notification Required

Select Yes

Service Provider Reference Number

Enter a unique number

 

Chorus Contact details

These are the details of the person that we can contact about this order.

Contact Details

Field

Description

Chorus Should Contact

Select from

  • The Sales Agent
  • The customer
  • Other (as detailed below)

Contact Name

Enter contact name

Contact Number

Enter contact number

Contact Email Address

Enter email address

Contact Mobile Number

Enter mobile number

 

Order Details

Order Details

Field

Description

Associate to Bulk Order?

Select Yes/No

Existing ASID

Enter the Existing ASID (can be obtained from Pre-order tools)

Product

Select from:

  • EUBA (ADSL)
  • WVS (VDSL)

Service Variant

If Product = EUBA, select from:

  • Euba 0
  • Euba 180
  • Euba 40
  • Euba 90

If Product = WVS, select from:

  • WVS 0

Interleaving

Select from:

Off

High (Must be High for WVS 0)

Low

Broadband Losing Service Provider Name

Enter the Losing Service Provider Name – your customer will be able to advise their current provider

POTS Options

Select from:

  • POTS on
  • POTS off

POTS Handling

If previous field = POTS ON, select from:

  • No Change to Existing - you will need to specify the existing number
  • New Connection - there will be new options that you will need to specify. Eg Directory Listing, Segment, other services.
  • Change Provider - you will need to specify the existing number

If previous field = POTS Off, select from:

  • No Existing POTS
  • Disconnect Existing - you will need to specify the existing number

Baseband Options

Select from:

  • Baseband On
  • Baseband Off
Baseband Handling

If previous field = Baseband On, select from:

  • Change Provider - you will need to specify the variant and associated details
  • New Connection - you will need to specify the variant and associated details

If previous field = Baseband Off, select from:

  • No Existing Baseband
  • Disconnect Existing - you will need to specify the existing ASID

Connection Type

Select from:

  • Connection Only
  • Connection with Wiring

 

Site Details

Site details are auto populated.

site details

Work Bookings

Work Bookings

Field

Description

Complete As Soon As Possible

Select Yes / No

If you select No, you will be asked to nominate a date.

Date has to be in the format DD-MMM-YYYY

Click Validate to check that your order has been entered correctly.

Submit the order.

 

 

Next Steps

The order will flow through our automated steps. If Connection and Wiring was requested, we will dispatch a technician to complete the order.

 

All Retail Service Providers must monitor the Notifications Queue in Wireline to check if any service has transferred away from you. You will need to cease the billing from the date advised.

 

notification dashboard

notification Q