Chorus Portal NGA Order Types
The order type that you select in Chorus Portal will be dependent on what is physically connected at the address and understanding your customer needs. When you select 'No CSE Required' for a truck roll order, we will build to the ONT. When you select 'CSE Required' for a truck roll order, you will be prompted to select specific CSE options which are likely to incur additional costs.
Overview
| Order Type | Primary | Secondary |
| Connect | Connecting fibre to an address where fibre has never been connected. Select No CSE Required if you want us to build to ONT, or CSE Required if you need specific CSE options Connecting a second primary service to a spare port on an existing ONT that has an existing primary service. CSE Optional but not recommended. |
Connecting a secondary service to a spare port on an existing ONT that has an existing primary service. CSE Optional but not recommended |
| Connect – Additional ONT | Connecting an additional ONT at an address that has already had one or more ONT’s provisioned. Select No CSE Required if you want us to build to ONT, or CSE Required if you need specific CSE options | |
| Connect – Intact ONT | Reconnection of fibre to an address where an ONT is already installed but currently has no services. CSE optional but not recommended | |
| Transfer | Transfer a working fibre connection from one RSP to another. CSE optional but not recommended | Transfer a working fibre connection from one RSP to another. CSE Optional but not recommended |
| Change Offer | Changing plan for an existing fibre connection. CSE optional but not recommended | Changing plan for an existing fibre connection. CSE Optional but not recommended |
| Modify Attribute | Change to Equipment or Wiring such as an ONT relocate, Internal/External wiring change, OHUG. CSE required. Change to Offer Characteristic such as change of Handover, change of Circuit ID insertion, or change of UNI Tagging. No CSE required. |
Change to Offer Characteristic such as change of handover, change of Circuit ID insertion, or change of UNI Tagging. No CSE required. |
| Move | Moving a primary service to a new address. Select No CSE Required if you want us to build to ONT, or CSE Required if you need specific CSE options | N/A – use connect secondary and disconnect |
| Connect and Replace | Replacing an existing fibre connection that has been left connected by the previous tenant (abandoned) with a new connection for the new tenant. CSE Optional but not recommended | |
| Disconnect | Disconnecting the primary service to the ONT, leaving the Fibre and ONT intact at the location. No CSE required. | Disconnecting the secondary service to the ONT, leaving the Fibre and ONT intact at the location. No CSE required. |
Connect
1. Search using address or Location ID
2. Select Primary Product Offer
3. AIM = Connect
4. Select No CSE Required (We will build to ONT) or CSE Required
5. Order Type = Connect Primary
6. Continue with order
Connect Multiple Primary
1. Search using address or Location ID
2. Select Existing Product
3. Select new Primary Product Offer E.g. Evolve 100-20
4. AIM = Connect
5. For a Site visit, select CSE offer or if site visit not required select ‘No CSE required’
6. Order Type = Connect Primary
7. Continue with order
Connect Secondary
1. Search using address or Location ID
2. Select Existing Product
3. Select new Product Offer with an S E.g. Evolve 100-20 S
4. AIM = Connect
5. For a Site visit, select CSE offer or if site visit not required select ‘No CSE required’
6. Order Type = Connect Secondary
7. Continue with order
Connect Additional ONT
1. Search using address or Location ID
2. Select a Product Offer
3. AIM = Connect
4. Select CSE offer
5. Order Type = Connect Secondary ONT
6. Continue with order
Connect Intact ONT
1. Search using address or Location ID
2. Select the Intact ONT
3. Select a Product Offer
4. AIM = Connect
5. For a Site visit, select CSE offer or if site visit not required select ‘No CSE required’
6. Order Type = Connect Primary
7. Continue with order
Transfer
1. Search using address, Location ID, or Product ID
2. Select Existing Product ID
3. Select new Product Offer
4. AIM = Transfer
5. For a Site visit, select CSE offer or if site visit not required select ‘No CSE required’
6. Select Losing Service Provider – there is validation so ensure it is correct
7. Order Type = Transfer Primary
8. Continue with order
Change Offer
1. Search using address, Location ID, or Product ID
2. Select Existing Product ID – if there is more than one Product ID, ensure you select the correct one
3. Select the new Product Offer
4. AIM = Modify
5. For a Site visit, select CSE offer or if site visit not required select ‘No CSE required’
6. Order Type = Change Offer
6. Continue with order
Modify Attribute – Network Relocation
1. Search using address, Location ID, or Product ID
2. Select Existing Product ID
3. Select same Product Offer
4. AIM = Modify
5. CSE = Select CSE offer
6. Order Type = Change Offer
7. Continue with order
8. Enter relocation requirements to Location of Equipment field on Order details tab
Modify Attribute – Offer Characteristics
1. Search using address, Location ID, or Product ID
2. Select Existing Product ID
3. AIM = Modify
4. For a Site visit, select CSE offer or if site visit not required select ‘No CSE required’
5. Order Type = Modify Attribute
5. Select & reserve Service date
6. Change applicable fields in the Offer Characteristics tab
7. Continue with order
Move Address
1. Search using the new address or Location ID
2. Select Product
3. Aim = Move
4. Product ID = enter existing Product ID
5. Order Type = Move Primary
6. Select a disconnection date for your old address
7. Select a connection date for your new address
6. Continue with order
Connect and Replace
1. Search using address, Location ID, or Product ID
2. Select Existing Product ID
3. Select Product Offer
4. AIM = Connect
5. For a Site visit, select CSE offer or if site visit not required select ‘No CSE required’
6. Order Type = Connect and Replace
7. Continue with order
Disconnect
1. Search using address, Location ID, or Product ID
2. Select Existing Product ID
3. AIM = Disconnect
4. Leave as No CSE Required
5. Order Type = Disconnect Primary
6. Continue with order