Overview
New Connection – New install
When you are installing a New Connection, you must select either Standard CSE or No CSE required option. This will send a technician to install fibre to the site and install an ONT in the premise.
|
Option |
Description |
|
No CSE required |
We will install to the ONT |
|
Standard CSE |
This will send a technician to site for a Simple or Plug and Play CPE installation. |
New Connection – Intact
If you are selecting an Intact Connection & your customer also wants the ONT relocated, you need to select the Standard CSE offer type
|
Option |
Description |
|
No CSE required |
Your order will be actioned remotely |
|
Standard CSE |
This will send a technician to site for a Simple or Plug and Play CPE installation, including moving an ONT if required. |
Modify or Transfer Order
When you submit a Modify or Transfer order, you will be presented with 4 CSE Offer options.
|
Option |
Description |
|
No CSE required |
The modification you request will be actioned remotely |
|
Consumer / Business Internal Relocation |
Move the ONT or CPE within the customer premise |
|
Premise Networking |
This is over and above a basic install to ensure your customer’s premise is correctly wired, and covers options such as:
|
|
CPE Truck Roll Install |
Connect CPE and/or devices to the CPE |
Once you have selected your order and if you have also selected an associated CSE Offer, you will be able to specify your CSE Options when you get to the Offer Characteristics tab.
|
Field |
Description |
|
While you are here |
Yes – the technician is authorised to complete additional work if your end customer requests it. E.g. Your cust asks tech to install an additional jackpoint that had not previously been requested. No – The technician will only complete the work specified on this order |
|
Additional Jack |
Specify if additional jackpoints are to be installed |
|
Job Instructions |
Do not remove the pre-populated text. Add more instructions as required. If the instructions exceed the maximum of 200 characters, enter all additional job instructions into the Location of Equipment field on the Order Details tab. |
|
Escalation Contact |
The name and contact number of the person we can contact if there is an escalation. |
|
Rescheduling Permission |
Yes – the technician has authority to reschedule this directly with the end customer No – if the order is not able to be completed, or needs to be rescheduled, it will be put on hold, and contact will need to be made with the end customer to reschedule. |
|
Voice Delivery |
Select from the below options: ONT ATA RGW VoIP Copper PSTN No Voice |
|
Voice Delivery Instruction |
If you are offering Voice delivery, enter instructions for our technician. |
|
CPE Requirement |
Choose from: Plug n Play Simple CPE Complex CPE No CPE |
|
CPE Make and Model |
Details of the CPE Make and Model |
|
CPE Order Number |
CPE Order number if required |
|
Install UPS |
Yes No |
|
Install Enclosure |
Yes No |