Chorus Portal Address Validation

There will be times when you will need to create a new address in Chorus Portal for your customers order. It is important that you submit your NGA order to the correct address in the Chorus Portal.  

Step 1: Validate your address 

Log into Chorus Portal with your username and password details.  

Enter your customers address into the Create Order tab. 

If your customers address is not in Chorus Portal, you will see this message.  

There are steps you can take to check your customer address before asking us to create a new one.  

• Granny Flat, Front Flat, Rear Flat, Top Flat, Bottom Flat 
  These addresses can be validated if they have a separate letterbox, you can supply a photo of the electricity meter for the address, or a screen grab from NZPost showing the address. If they are not using a separate address, submit your order against the primary address, and mention the location details on the Order Details tab of the order.  
• Back house, Front house, Cow Shed, Shed, Garage, Sleep out 
  Submit your order against the primary address and mention the location details on the Order Details tab of the order. 
• Camping Site, Military Base, Retirement Village, Rest Home 
  These will be actioned on a case-by-case basis. Submit a Validate Location request and provide as much information as possible. Advise us if this is a Retirement or Rest Home, and whether it is a new development.
• Sub addresses 
  These details apply to suites, flats, apartments, rooms, dormitories, units, or other sub addresses. Search for existing alphabetical or numerical sub addresses as these could be interchangeable with each other. E.g., Flat 1, 2 and 3 could be interchanged with Flat A, B or C.
  Check with your local council GIS that your address is valid in their database. 
  If the customer requests Flat B, 39 Sample Street and Chorus Portal shows that the flat is numbered Flat 2, 39 Sample Street, then use the address in Chorus Portal. 
• Sub address not in existing range 
  These details apply to suites, flats, apartments, rooms, dormitories, units, or other sub addresses when the range does not show in Chorus Portal. E.g., your customer is at Unit 29, 39 Sample Street, but our records only show up to Unit 25, 39 Sample Street. 
  There may have been changes with the original development and some of the Units could be off a different road, turned into shops, or numbered differently.  
  Use your council GIS rates finder to check that your customer unit number is valid.   
  Submit a Validate Location request and provide as much information as possible  
• Additional house or dwelling 
  If your customer has built an additional dwelling on their property, you will need to attach evidence to the Validate Location request for the new address to be created. E.g., council record, a photo of the electricity meter for the address, or a screen grab from NZPost showing the address. 
  If there is no evidence, you will submit your order against the primary address. 
• Business sub addresses 
  Chorus can only validate business sub addresses such as level or shop if we receive sufficient information. Validation information could be the customer website, letterhead, or foyer signboard.
  If information is unavailable for the business sub address, submit your order against the primary address, or level associated with the customer address. 

Step 2: Request a new address creation - ADDRESS

If you have completed all validation checks, and your address is still not displaying, you can submit a Validate Location request. 

Select VALIDATE LOCATION 

The Location Validation Request box will be pre-populated with your Contact Name, Notification E-Mail, and Phone Number.  

Enter your End Customer Name, and select Request Type = Address 

Select SEND 

You will be asked to provide additional Address Location Information 

2. Request a new address creation -  Smart Location (NBAP)

If you have completed all validation checks, and your address is still not displaying, you can submit a Validate Location request.

Select VALIDATE LOCATION

The Location Validation Request box will be pre-populated with your Contact Name, Notification E-Mail, and Phone Number. 

Enter your End Customer Name, and select Request Type = NBAP

Select SEND

You will be asked to provide additional Address Location Information

Select SEND 

You will be allocated a Validation Request ID, which you can use to search with in Chorus Portal if you need to.

Step 4: Next steps 

Our Address Management Team will review the information you have supplied and either create a new address, modify an existing address, or confirm an existing address.  

If we create a new address, we will tell you the new Location ID to use, as well as the date that the ID will be ready to use. 

If we need more information or the information is incorrect, we will send the request back to you.

Smart Location (NBAP) types