UFB SLA REPORTS

Methodology for core service level reporting

We outline in this document the methodology used to report on core service levels.

This information will evolve over time, most recently when we published the new Reference Offer supporting documents, that had been the subject of discussion with Crown Infrastructure Partners (CIP) and the industry.

When we update the methodology, it'll attach a copy of the revised methodology to the relevant core service level report provided to service providers. We appreciate that the methodology for reporting core service levels is complex. We're happy to talk to you if you have any questions.

 

All candidate areas have reached the contractual threshold for additional services levels in the previous service levels. The dates they reached the threshold is provided below for historical purposes.

 

Candidate Area Threshold Date met
Ashburton 20% of APD Premises October 2015
Auckland North Connections > 3000 March 2014
Auckland South Connections > 3000 September 2013
Blenheim 20% of APD Premises May 2015
Dunedin Connections > 3000 February 2015
Feilding 20% of APD Premises April 2017
Gisborne 20% of APD Premises August 2017
Greymouth 20% of APD Premises April 2016
Invercargill Connections > 3000 February 2016
Kapiti Connections > 3000 December 2017
Levin 20% of APD Premises January 2017
Masterton 20% of APD Premises February 2016
Napier-Hastings Connections > 3000 May 2015
Nelson Connections > 3000 December 2015
Oamaru 20% of APD Premises February 2016
Palmerston North Connections > 3000 March 2015
Pukekohe 20% of APD Premises September 2016
Queenstown 20% of APD Premises February 2016
Rotorua Connections > 3000 May 2015
Taupo 20% of APD Premises January 2016
Timaru 20% of APD Premises July 2015
Waiheke Island 20% of APD Premises November 2016
Waiuku 20% of APD Premises April 2016
Wellington Connections > 3000 May 2014
Whakatane 20% of APD Premises May 2016

Chorus appreciates that the methodology for reporting Core Service Levels is complex and we are happy to talk to you if you have any questions.

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