To minimise the risk of customer impacting events occurring when we we’re working with reduced staffing levels, we’ll implement our annual change restrictions on some parts of our network environment.

This year’s holiday restriction period (brown-out) will start at 07:00 on Thursday 21st December 2017 and end at 23:00 on Wednesday 10th January 2018.

Network maintenance & fault restoration
We’ll continue to provide full fault restoration capability throughout the holiday period, however, please note that in order to meet standard notification lead times, any work being carried out between the 11th and 18th of January 2018 will need to have the change requests raised before close of business 15th December 2017.
Proactive maintenance will continue on-plan for the most part except for work carried out on equipment inside of exchange sites and cabinets that will be restricted during the holiday period

Colocation services
Restrictions will be in place for any build work in colocation areas, including the installation of sub-racks and racks or connection of new equipment to power/network services.

There will be no restrictions during the break on customers accessing their equipment in colocation areas for maintenance purposes.

Chorus network build
All pre-agreed UFB and subdivision build work will continue as normal. Any build work that creates risk to the existing core and access network elements, will be restricted and deferred until after the holiday period.

Provisioning activity
Provisioning activities will continue, although the number of technicians will be reduced in-line with forecasted demand for provisioning work.

Work restriction calendar