Informer 346: 16 March 2016

We would like to invite you to an audio on 17 March 2016 to discuss the change we’re proposing for copper broadband availability.

What's happening?

Join us on 17 March for a 30 minute audio at 1pm.
Dial +6499753300 (if you would like a regional number please ask your Service Delivery Manager)
Conference ID: 937016

Please note the new audio number for this session and make sure you book the time into your calendar.

There will be a number of people on the call so please put yourself on mute when you join.

If you would like to ask a question during the call please email michelle.bond@chorus.co.nz.

What's the detail?

Under the proposed change, when copper broadband variants are presented as inconclusive it will mean that further investigation is required to proceed with a copper broadband service. This ensures that you can continue to provide copper broadband services where required, such as medical alarms and monitored house alarms that are not compatible with fibre.

You will be able to proceed with a copper broadband service by submitting the required broadband order in Wireline OO&T. The order will then be staged to Feasibility and manually investigated and processed by our Provisioning team. The change to copper broadband pre-qual will not affect the availability or pre-qual of copper voice services. We would like to know your thoughts on this and if you support the change.

Following the feedback we will send a further informer later in the month with the final outcome and next steps.

Who should I contact?

For more information please contact your Service Delivery Manager.