Chorus will be implementing a level of change restriction on some parts of our network environment over the 2019-20 Christmas new year holiday period. This is being done to minimise the risk of customer impacting events occurring at a time of reduced staffing levels across our organisation and suppliers.

The Chorus holiday restriction period (brown-out) is defined as:

START - 06.00am on Friday 20 December 2019

END - 11.00pm on Wednesday 08 January 2020

Network maintenance & fault restoration

• Chorus will continue to provide full fault restoration capability throughout the Christmas new year holiday period.
• Please note that in order to meet standard notification lead times, any work being carried out between 9 and 16 of January 2020 will need to have the CRQ’s raised by COB 18 December 2019.
• Proactive maintenance will continue on-plan for the most part except for work carried out on equipment inside of exchange sites and cabinets which will be restricted during the Christmas new year holiday period.

Co-location services (COLO)

• Restrictions will be in place for any build work in COLO areas, including the installation of sub-racks and racks or connection of new equipment to power/network services during the Christmas new year holiday period.
• There remain no restrictions during the break on customers accessing their equipment in COLO areas for maintenance purposes.

Chorus network build

• All pre-agreed UFB and subdivision build work will continue as normal throughout the Christmas holiday period.
• Any build work that creates risk to the existing core and access network elements will be restricted and deferred until after the Christmas new year holiday period has ended.

Billing

• Our billing team will be observing the brown out period and will have a resource available for escalations. Please use BAU escalation matrix.

Provisioning activity

• Provisioning activities will continue, although the number of technicians working through the Christmas new year holiday period will be reduced in-line with forecasted demand for provisioning work.

Work restriction calendar

Contact

Please contact your Account Lead or Service Delivery Manager with any queries.