We’ve Boosted! What this means for you

From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.

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  2. New 'simple' category for feeder fibre install
05/07/2023
Update number: 05072023

New 'simple' category for feeder fibre install

Following our trial and consultation period we have now introduced a ‘simple’ category for a PONFAS feeder fibre installation. 

A Simple Feeder order will now have an SLA of 38 days, the Complex Feeder order still has an SLA of 65 days. 

A Simple Feeder order is a Service Request placed via the OSS/BSS for a PONFAS feeder service associated with an existing Fibre Flexibility Point (FFP) connected to the Chorus fibre network. All other service requests for PONFAS feeder services remain Complex orders.