In November 2020, we productised infills and started charging end customers for building the communal fibre infrastructure when a new premises is constructed after the completion of fibre rollout in their area.

You asked, we listened. We understand that sometimes as a RSP, you'd like the flexibility of paying infill costs on behalf of your customer.

Previously, this required a payment to be made upfront by the end customer using a bank transfer or credit card. Starting 21 October 2024, you'll be able to request that infill charges be applied directly to your RSP account through the Chorus Portal quoting process.

If we have confirmed that the address requires an infill, the process remains the same. However, if you wish to pay for the infill on behalf of your customer, simply submit an interaction via the Chorus Portal requesting direct billing.

We will send a revised infill agreement to the end customer for their approval, covering the terms and conditions of connecting to the Chorus network and confirming that their RSP will be paying on their behalf.

Once the infill agreement is signed and returned by the end customer to our team, we will generate a quote that is valid for 90 days in the Chorus Portal. Upon acceptance of the quote, we will proceed with the order or cancel the order and notify the end customer if the quote is declined or expires after 90 days.

Contact

If you have any questions, please reach out to your friendly Chorus Customer Engagement team.