A summary of our communications sent in December.

2 Dec: Free upgrade for entry-level fibre customers

As part of our fifth birthday celebrations we’re increasing all 30Mbps residential plans to 50Mbps by early 2017. Read the full Informer here.

5 Dec: New collateral to better manage expectations

With the help of end customers, we’ve redesigned our build-related flyers to improve their journey from pre-build to connection. Read the full Informer here.

5 Dec: Our plans for Install Support

We’re going to continue providing free interim Install Support and Manage Agree services until 28 February 2017. Read the full Informer here.

12 Dec: Answering questions on gigabit speeds

We’ve fielded plenty of questions since our Gignation plans launched nationwide. Check out our short video, that answers your most common ones. Read the full Informer here.

12 Dec: Pre-installing fibre in new subdivisions

Pre-built Fibre is a trial initiative, connecting  premises to fibre as they’re being built. Installation during the construction stage is the fastest way to install fibre - before residents move in. Read the full Informer here.

13 Dec: Implementing our upgrade to 50Mbps

We recently announced that we’re increasing our entry-level residential plans to 50Mbps, for an even better fibre experience. Read the full Informer here.

13 Dec: Expanding our VDSL upgrade offer

We’re enhancing our VDSL upgrade offer to include transfers outside our UFB areas. We’re also increasing our modem contribution, to make it more attractive. Read the full Informer here.

14 Dec: An update on our new billing system

We want to keep you across the upcoming changes to our billing system. Here’s a round-up of our progress since June. Read the full Informer here.

19 Dec: Chorus appoints Kate McKenzie as CEO

Chorus has today announced the appointment of Kate McKenzie as its new CEO, effective from February 2017. Read the full Informer here.

22 Dec: Annual adjustments to non-recurring charges

The Commerce Commission has approved changes to non-recurring charges. This is based on labour / producer price indices, and other input costs including service company charges. Read the full Informer here.