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Minor corrections to charges for one-off copper related services

In November 2019, we announced our annual changes to standard terms determination (STD) and related pricing for copper services.  Those changes took effect from 16 December 2019. 

Unfortunately, a small number of the charges we published as part of this annual price change process were incorrect.  The affected charges are all for one-off and not recurring services.  We’ve billed you for these one-off services on the basis of the incorrect prices, which means we’ve under-billed you from 16 December 2019 to date.  It is important to note the errors are minor, being under $3 per charge and in some cases as minimal as 7 cents.

What are the details?

The table below provides a summary of the one-off service charges affected, including the currently published and billed price (which is incorrect), the corrected price and the difference between these prices.

PRODUCT DESCRIPTION

Incorrect Price

Updated Correct Price

Difference

UCLL Colocation Initial Audit

$1200.82

$1203.41

$2.59

Commercial Colocation Initial Audit

$1200.82

$1203.41

$2.59

Commercial Colocation Accreditation Training

$287.14

$287.76

$0.62

Commercial Colocation Physical Invoice Charge

$120.12

$120.38

$0.26

Commercial Colocation Additional Training

$120.12

$120.38

$0.26

Commercial Colocation Physical Invoice Charge

$120.12

$120.38

$0.26

Commercial Colocation Customer Training

$120.12

$120.38

$0.26

Premium Colocation Accreditation Training

$287.14

$287.76

$0.62

Handover Order Cancel (Post Truck Roll)

$34.33

$34.40

$0.07

Handover No Fault Found

$130.51

$133.38

$2.87

GigE Handover Link

$562.24

$563.46

$1.22

Handover Connection Basic Installation

$562.24

$563.46

$1.22

Handover Connection Enhanced Installation

$562.24

$563.46

$1.22

Handover Connection STM1 Installation

$562.24

$563.46

$1.22

Handover Connection STM4 Installation

$562.24

$563.46

$1.22

Shared Handover Installation 1 Gb

$562.24

$563.46

$1.22

Single Handover Installation 1 Gb

$562.24

$563.46

$1.22

PSTN Backhaul No Fault Found

$130.51

$133.38

$2.87

PSTN Backhaul Order Cancellation Post Truck Roll

$34.33

$34.40

$0.07

UBA Backhaul Primary Network Change Order per Hour

$120.12

$120.38

$0.26

The full STD price lists can be viewed on the Commerce Commission webpage.  

Next steps

We are correcting these one-off charges in our systems and the relevant price lists [published publicly], with effect from Monday 8 June 2020. This correction ensures our pricing aligns with the Commerce Commission’s approved pricing for STD and related pricing for copper services.

You don’t need to do anything. We aren’t going to backdate the correct prices for the period between 16 December 2019 and 7 June 2020.

Contact

For any queries please contact your Account Manager.