At the end of August, we are making a process improvement in our back-end systems for copper cable faults to ensure better technician allocation. This is intended to reduced wasted truck rolls through minimal handoffs which will decrease the fault restoration time.

What’s happening? 

The only difference you will see is an enhanced fault description. You do not need to do anything different.  

The details 

The below shows an example screen shot of the additional description.  

Impact to copper products

There will be no impact on the copper line test diagnostic results. 

Contact 

For any queries, please contact your account team.