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Definition of an Escalation: No updates or timely resolutions of disputes.
Business hours: Monday to Friday 8 am - 5 pm.
All escalations are to follow the peer to peer model as per the Chorus Operations manual.
We’ve Boosted! What this means for you
From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.
