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Business Hours:
SmartLocationsTeam@chorus.co.nz
Check that the details of the situation meet the Escalation Criteria.
Escalate via the channel applicable for the product involved.
We’ve Boosted! What this means for you
From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.
