Update your fault ticket to flag it as an escalation and call into the Assure desk (24x7)

0800 080 770
09 365 2192

Note: An 'escalation response' is deemed to be an acknowledgement of the request from a real-life person in our Assure team and an agreement on the next time to provide an update.
Where no initial response has been received within 30 minutes or the agreed next update time has elapsed, you can escalate to the next level on this matrix.