We’ve Boosted! What this means for you

From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.

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After hours escalation
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If you wish to raise a Medical Escalation outside of business hours (8 am to 5 pm Monday to Friday) please call the contact number provided at Escalation Level 2 (or Level 3 for Baseband escalations) in the Provisioning Peer-to-Peer Matrix.

Talk to your SDM if you want to clarify this process.