To escalate a medical emergency to Provisioning, please E-mail
chorus_datapriority@chorus.co.nz

Please provide the following information when raising the medical escalation:
1. Impact to end customer.
2. Details of Escalation (for Layer 2 products please put this in the “Add Comments” field in OO&T).
3. End customer contact details - Name; Contact phone number.
4. Was this highlighted as a medical situation when the order was placed? If not, please advise why.
5. End customer’s future availability at site – date and time window (to allow job rescheduling).