When a medical escalation is flagged we will treat the fault as a priority.

This usually means assigning it as the first priority fault for the next available appropriately skilled field technician. Depending on the situation, this could involve redeploying the technician from another job to the medical escalation.

We commit to prioritise these faults over and above other types of work. However, due to the scope and complexity of faults situations, we cannot give a time frame for arrival or resolution.