All medical escalations must be logged via OFM or SSP, to ensure that all the required information is provided in the case.

To ensure that your medical escalation is identified and actioned as soon as possible, please follow all three steps:
1. Include Medical Escalation in the fault description field of the case.
2. Set 'Impact' to 1 - Medical Emergency and 'Urgency' as 1 - Critical.
3. Once the fault is submitted, call the Chorus Assure team on 0800 080 770 and advise that a medical escalation has been logged.

If you do not receive a satisfactory response from the channels above, please follow the usual escalation process for our Assure operational team:
Talk to your SDM if you want to clarify this process.