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General Support
Business Hours: Monday to Friday 8 am - 5 pm, within 24 hours.
If no response is received within 24 hours or as agreed from Level 1, escalate to the next level using peer to peer model.
We’ve Boosted! What this means for you
From 16 June 2025, we’ve upgraded our Home Fibre plans. These changes are now live, but while some documents on this site may still reference the old plan names, rest assured, the new speeds apply. Find out more.
