Overview
Fire and Emergency centres are facilities responsible for responding to fires, medical emergencies, and other disasters.
Providing connectivity to fire and emergency centres can be challenging due to their critical reliance on communication for public safety during emergencies and their high security levels. Each site has unique and strict requirements that must be met before any scheduled appointment.
Fire & Emergency centres checklist PDF
Keep our checklist handy when communicating with your customers.
Checklist
Use these questions to check with your customer for a smooth process right from the start.
Does our technician need to go through a Health & Safety induction or accreditation?
If yes, please provide relevant documentation the technician needs to complete ahead of site visit.
Is the site contact person is someone who
- Has authority to sign off on the installation
- Understands what is required
- Knows where the ONT is or will be terminated
- Can provide the technician access to complete the scope and install
If not, please ensure the site contact arranges this with the building manager and/or property manager on scheduled dates
Can scope and/or install be completed during business hours?
If not, please advise preferred timings, if you require after hours support or a hot cutover? *We cannot commit to specific timings best efforts will be made to accommodate.
Does the customer have any site-specific requirements we should be aware of ahead of site visit? *e.g. Is a stand over required or is there a deadline for this site? If yes, please provide the date and outline the consequences of missing it.
Is security required on site?
- Are there any special requirements that need to be met prior to site visit?
- Is coordination of technician and security required?
- Is a site escort required?
If yes, please arrange in line with scheduled install dates