Scaling Hyperfibre
Hyperfibre’s installation experience
Overview
We have been working hard to get Hyperfibre’s installation experience as painless as possible.
Last year you told us that the experience to get Hyperfibre installed wasn’t up to scratch. We have been working hard since to reduce the lead-time and improve the ordering process to make sure your customers have an installation process that matches the quality of their new Hyperfibre connection.
This page exists to summarise the various initiatives that have been delivered or are soon to come.
Quick find
Timeline and approach
The scaling Hyperfibre initiative kicked off with a discovery piece of work completed in October 2022. Since then, a number of milestones have been reached, detailed in the timeline below.
October 2022
Discovery work Completed
- System changes identified
November 2022
Internal Reporting developed
- Reporting developed to give us a clearer picture of aged WIP and reduce orders going overdue
December 2022
Daily Robot implemented
- Moved from checking feasibility for Hyperfibre orders once a week to every day to ensure orders that do not require build move straight through
February 2023
Linecard upgrades and Dedicated Technicians begin
- Each month we are upgrading the linecards of around 40k customers
- Dedicated technicians in Auckland are now only working on Hyperfibre ONT upgrades
March 2023
Netmap Central Office derivation changes
April 2023
CPE credit and Market Development Fund launch
May 2023
July 2023
Hyperfibre CPE credit relaunched
July 2023
ATA Voice available on Hyperfibre ONTs
September 2023
Automated Feasibility for Intacts
- Orders against intact ONTs will now go straight to the field when the linecard has already been upgraded
- https://sp.chorus.co.nz/product-update/hyperfibre-automated-feasibility-intacts-live
November 2023
RGW ONT Stop Sell
December 2023
Broadband Checker updated
- Broadband Checker will give more accurate timeframes of estimated leadtime for Hyperfibre
May 2024
Automated Feasibility for Installs
- All orders will now go straight to the field when the linecard has already been upgraded
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More change initiatives View All
01/03/2023
Copper withdrawal
17/05/2022