In May 2021, we’ll be making changes to further support improvements to the Connect & Replace order as well as starting a trial for Transfer orders aimed at simplifying work for you.

Improvements to the Connect & Replace order 

In February 2021, we shared with you several proposed changes to improve the ‘Connect and Replace’ order.

Following further feedback and consultation, we have amended one of the proposed features (PSM-343) to ensure we deliver an improved experience for end-customers and RSPs. Please refer to the supporting system and technology pack. You'll find examples of the updated XML included in the appendix on the last page within the pack.

As there are several associated changes being implemented we have broken these down and included a process flow outlining how the changes for the Connect & Replace order will be made (slides 9-11 in the supporting pack).

Thank you for all your feedback and suggestions as we move toward an improved process ready to deliver in May 2021.

Transfer order trial

During consultation concerns were raised about identifying the Losing Service Provider (LSP) name as recorded in Chorus systems, especially if resellers or multiple sub brands were involved.

In May 2021, we will trial improvements to Transfer Order usability. The trial will see the removal of the validation of LSP name for Transfer Primary and Transfer Secondary orders. For the trial, the Losing Service Provider name field must still be completed, but Chorus will not validate if this is correct.

In April we will confirm the proposed baseline reporting and measures of success to be used during the trial. The trial will run for four weeks between 14 May and 11 June 2021. At the end of the trial the change will be reversed. Full results of the trial will be communicated before a decision is made on whether to adopt changes.

Next steps & contact

The B2B changes will be visible in EMMA targeting 30 March 2021 and available for those of you doing testing. The changes will apply in production targeting 14 May 2021

More information about the Fibre Intacts inflight project can be found here.