On 7 April 2020, we announced our Covid-19 MOE support package offer. On 27 May 2020, we advised we would extend our connection period to 30 June 2020. As we continue to work together and through the challenges, we have all experienced. We want to continue to support you by making some amendments to the offer to ensure all addresses are received by the end of the Connection Period.

What’s happening

In April we announced our Ministry of Education (MOE) Support Package offer to support you and your agreement with MOE to connect addresses for students in need.  On 27 May 2020, we advised that the connection period had been extended from 30 May 2020 to 30 June 2020. On 23 June, we extended the migration period to 31 August 2020 – we’re now extending this again to 30 September 2020, to allow as many households as possible to take advantage of this offer.          

The MOE Support Package offer remains available during the connection period to connect broadband to qualifying households. however, we know delivering these connections to students in this time has presented several challenges.

To ensure we can give you more time to connect all homes, we are amending our Covid-19 MOE support package terms from the date of this update to allow additional time where necessary, to migrate customers to an active connection.  The relevant terms of the offer are amended as follows:

Next steps & contact

If you have any questions regarding the change to this offer, please get in touch with your Account team.