In our recent customer consultation, we asked you whether an offer in market would support you or create pressure on your resources in this current environment.

Continuing to support you was the general response, therefore we have decided to extend further our fibre ‘Mix it up’ offer to 30 September 2020. Please note that there are two amendments to this extension that will commence from 1 July 2020.

Changes to our fibre ‘Mix It Up’ offer

We have decided to extend the Fibre ‘Mix it up’ offer again for another three months to give you time to focus on recovery from Covid-19 impacts.

In this time, we will work with you to consider options from 1 October 2020.  

To make it easy for you, we have kept the current format of the Fibre ‘Mix it up’ offer (i.e. you earn credits if you meet eligibility thresholds for both 100M+ and Gig plans). There are only two key changes to the terms of the offer as follows:

• All Bitstream 2 business plans will only count toward the threshold measurement (i.e. we won’t pay credits on those for new connects or upgrades). Our Business segment team has in plan some exciting opportunities for you.
• The “bonus credits” that were available on top of the standard Mix it Up credits between April and June won’t apply to this extension of the offer.

Details of the offer are otherwise the same as in the current offer:

Whether you hit the above threshold target or not there may be more credits on offer for you here with the Gig:

As you are aware, our national Gig plan pricing glide path has this plan reducing to $56 from 1 July 2020, providing a great opportunity to further drive Gig adoption. We have taken this glide path into account when determining the Gig incentives for this extension.

Next steps

We have updated our offer letter to show you what has changed for the extended period. More resources  are also available on our fibre Mix it up' offer page. 

If you have already signed up to this offer, then you do not need to do anything to continue to participate. If you haven’t already signed up but wish to participate for the extended period, please contact your Account team.