As part of our Copper Withdrawal activity, we are ceasing the sale of copper services in additional locations where fibre is available.  

We select copper network where withdrawal makes sense - working with impacted Service Providers and their customers to transition their services off copper. 

We have shared lists of impacted customers and network areas with impacted RSPs ahead of this 12th batch. If you have not been contacted at this time you do not have services in this batch.  

In areas where fibre isn’t yet built, or isn’t scheduled for build, our copper network will continue to offer consistent, reliable phone and broadband services. 

Stop Sell notice  

This Stop Sell notice of Copper Services covers the cabinets/cable ranges listed below (we’ll provide an update on our wider stop-sell in the coming weeks). These areas/cable ranges are in addition to those previously notified – the full list is available here under resources.  

We will no longer accept requests for any new Copper connections on the below cabinets/cable ranges. Fibre is already available at all addresses that are supplied by these cabinets/cable ranges, and we highly recommend presenting this as a great option for any new customers.  

If you place orders for new copper services off impacted network, you will receive a response in Wireline stating that ‘Copper Withdrawal is underway for this address”.  New Copper services will not be allowed. 

It may be prudent to consider changes to your order journey for these locations. 

Next steps 

If you would like further information on Copper Withdrawal, please visit our dedicated Copper Withdrawal webpage.

Contact 

For any queries, please contact your Chorus account team.