As part of our ongoing system lifecycle changes, we will be decommissioning the existing back-end application of our existing fibre inventory platform, which has reached end-of-life. In its place, we’re introducing a modern, future-ready back-end application designed to support our fibre services well into the future.    

To facilitate this upgrade, the Chorus Fibre Portal will be unavailable (with the maintenance page enabled) from 9:00pm Friday 26 September through to 6:00am Monday 29 September. 

During this time: 

• You will be unable to submit any order types via the Chorus Fibre Portal (including Fibre Connect APIs and B2B). 

• Any orders already scheduled for this period will need to be rescheduled. 

• We plan to bring ahead any new connection orders you have already booked in this outage window. 

• The Assure API will only be unavailable between 3:00am to 6:00pm Sunday 28 September.  The usual medical escalation process will be in place during this period. 

Whilst the Chorus Fibre Portal is unavailable until 6:00am Monday 29 September, if roll back is not required, Chorus expects the Chorus Fibre Portal and APIs to be available earlier by 6:00pm Sunday 28 September. 

Your channel partner team will reach out directly if you have existing orders affected by this maintenance window. 

A formal change notification outlining the full scope of service impacts will be distributed through standard BAU channels. 

We appreciate you're understanding and support as we continue to enhance our systems to better serve you.