Wireline (Online Ordering & Tracking) – capability withdrawal update
In December, we published an update advising the closedown of Wireline preorder tools will be delayed to 30 May 2025. This will allow affected RSPs more time to make any required system/B2B changes. This informer also provides further detail on what’s included in the removal and what the future state process may be.
The below table outlines the Wireline preorder tools subject to removal, and alternative steps you can take, where necessary, to achieve a similar outcome:
Wireline function being removed | In future |
PSTN Number Reservation - Allows an RSP to reserve available number/s for their end customer | You can request a specific PSTN number to be allocated to your connection by placing an interaction in the OO&T comments field. Chorus Provisioning will pick this up and allocate the requested PSTN number (if available). Standard response SLA applies. |
Intact Line Query - Indicates PSTN line status (intact, partial intact, non-intact) | No longer available |
Open Service Order - Indicates if there are open Service Orders for a given address | No longer available |
Site and Service Check - Provides additional service details for a given address | No longer available |
View Schedule & Service Order Reschedule - Allows rescheduling of a specific set of service orders | You can request a reschedule of an inflight order by placing an interaction in the OO&T comments field and pressing the ‘Request RFS Date Change’ button. Chorus Provisioning will pick this up and allocate the requested RFS (if available). Standard response SLA applies. |
In addition to this, we will be removing grandfathered Agency Product Non-Coded Access order forms:
- Add Non-Coded Access
- Add Coded Access
- Add DDI
- Site Lookup
Contact
If you have any questions, please contact your Customer Engagement team.